Technical Trainer

Threshold Brands • Dallas, TX

1d • $75,000 - $80,000 • Remote

About The Position

Threshold Brands, backed by private equity, is a powerhouse multi-brand franchisor boasting over $375 million in annual system-wide sales. Our impressive portfolio of 10 brands is dedicated to enhancing homeowners’ lives. Among our standout brands are MaidPro, Men in Kilts Window Cleaning, PestMaster, USA Insulation, Plumbing Paramedics, Heating & Air Paramedics, Granite Garage Floors, Sir Grout, Mold Medics, and Miracle Method.
Position Overview
We are seeking a highly motivated, detail-oriented Technical Training Specialist for our Heating + Air Paramedics and our Plumbing Paramedics brands. Your experience in developing and delivering comprehensive creative classroom training material will play a critical role in ensuring our Franchise owners receive robust best in class training programs aimed to ensure they are fully equipped to run a successful franchise according to our established brand standards.

This is a remote role where you will work from home but will require some travel.

WORKING AT THRESHOLD BRANDS
This is an exciting opportunity to work at a company that genuinely cares about its employees, franchisees, and customers! A company that believes in work-life balance, that it is okay to have fun on the job, and that invests in its employees by providing challenging opportunities and tools to deliver excellence! If these beliefs ring true to you, we invite you to read on.
What do we do? We help entrepreneurs achieve their lifelong dream of success through business ownership. As a multi-brand franchisor, we plan to deliver multiple home services through individually owned and operated franchisee throughout the United States and Canada. We help our brands deliver superior customer service by providing a high touch National Contact Center, cutting-edge technology, fun and upbeat marketing and business coaching that adds real value.
In a nutshell, our vision is to be a franchisee-friendly company, empowering entrepreneurs to deliver exceptional services to their communities.

What are our roots? It all began in August 2020, when our flagship franchise, MaidPro, partnered with The Riverside Company (a private equity sponsor). Since then, we’ve been moving at a rapid speed growing both organically and through acquisitions. Today, we are 10 brands strong, supporting not only MaidPro but also Men in Kilts Window Cleaning, PestMaster, USA Insulation, Plumbing Paramedics, Heating Paramedics, Sir Grout, Granite Garage Floors, Mold Medics and Miracle Method. Our strategy is to keep adding great-performing brands to our portfolio, so we’re not slowing down. We’re headquartered in Boston, Massachusetts, but really, we’re
all over the map, with more than 400+ franchise locations across North America.
COMPANY CULTURE

Who are we? We are a collection of entrepreneurs, out-of-the-box thinkers, hospitality minded innovators. We thrive in a fast-paced, high-energy environment and we are steadfastly committed to adding value to everything we do.
Who do we want on our team? We look for people who are natural learners, passionate about their careers and love to help businesses grow.

Why work here? We provide a fun place to work where people are nice, learning is continuous, individuality is respected, and your cutting-edge ideas are welcomed. At the same time, we’re straight shooters. We support each other but we also challenge each other. You will be challenged every day, but it will be the best job you ever had.

Requirements

• Strong Analytical Skills - Ability to research and discern accurate and relevant information on industry related topics.
• Excellent Writing Skills - Ability to write training courses, manuals, handouts, and other forms of documentation for the brand in a way that is easy to understand, organized and educational.
• Excellent Communication Skills – Ability to break down complex ideas simply in live training and over the phone.
• Strong Organization Skills – Ability to keep track of multiple projects at once and document progress and results effectively.
• Strong Technology Competency - Computer savvy and strong working knowledge of industry equipment.

Responsibilities

• Document real-world workflows and best practices by partnering closely with subject-matter experts, translating field knowledge into clear SOPs, job aids, and training materials.
• Design and deliver practical training programs that support onboarding, ongoing development, and consistent execution across locations.
• Build and improve training foundations, including curriculum, documentation, and learning tools, while collaborating with stakeholders and incorporating feedback from the field.
• Develop and provide in-person & virtual instructor lead learning opportunities and create content for independent learning through our LMS.
• Understand how to incorporate adult learning principles and blend learning methodologies as an effective training strategy.
• Travel to training weeks around the country and occasional field visits with franchisees.
• Coach franchise staff on effective sales techniques, customer relationship management, and complaint resolution.
• Train on equipment, supplies, setting up a job site and finalizing services upon job completion.
• Provide in depth industry safety regulation training, licensing requirements and OSHA compliance training.
• Develop a strong understanding of the preferred procedures and equipment used in our industry, as well as emerging trends and innovations, to develop a robust strategy around how our brand should adopt or exceed current industry standards.
• Stay abreast of new equipment, products, and supplies that may assist in the operations and regularly source appropriate products for testing with a focus on continuous improvement to the safety, performance, and affordability for the franchise owners.
• Excellent communication and presentation skills.
• Ability to clearly explain complex concepts and deliver engaging training sessions to diverse audiences.
• Build rapport with franchise owners and staff, providing effective coaching and mentoring post training.
• Be skilled at identifying and addressing training gaps and troubleshooting issues that arise during on-site training.

Benefits

• Incentive, based on achieved development targets
• Competitive salary + 401(k) Safe Harbor
• Medical / Dental / Vision Insurance Coverage
• Paid time off + Paid Holidays
• Employee Assistance Program
• Threshold Brands is an Equal Employment Opportunity Employer, committed to fostering a diverse and inclusive work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed