Technical Specialist – Hot Runner Systems

PCS Company•Fraser, MI

11h

About The Position

Principle Responsibilities Travel to customer locations both domestic and international to support PCS hot runner products. Support the sales and service of PCS hot runner products. Develop and maintain productive working relationships with customers and PCS associates. Ensures that customers are well satisfied with PCS hot runner products and services. Resolves customer requests, complaints, and problems. Provide technical support and training at customer site during startup of new hot runner systems. Perform rework, modifications, repairs or installation of hot runner systems at customers facility. Obtains customer feedback and continually work to improve products and services. Assist with sales presentations to prospective hot runner customers. Keeps management informed of significant problems through appropriate processes. Utilizes formal account tracking software to record activity at accounts (Salesforce). Work closely with Field Sales, Inside Sales, Customer Service and Marketing departments. Remain knowledgeable and up-to-date on changes, developments and new products from hot runner competition. Follow all safety procedures and policies established both at the customer and PCS locations. Comply with PCS Team Member Handbook Joins industry associations and maintains an active role as required and approved by management. Attends meetings and industry specific trade shows as required. Completes special projects and assists territory personnel as needed. 50% monthly travel required (minimal)

Requirements

Excellent communication skills are required, both written and oral.
Time management and follow-up skills.
Ability to identify potential safety hazards.
Ability to evaluate mold flow analysis
Technically strong in the areas of hot runner assembly, repair, troubleshooting along with injection molding process optimization.
Working knowledge of CAD and mold flow software.
Able to use Microsoft software such as Word, Excel, PowerPoint and Outlook.
Knowledge of company products for the injection molding industry.
Knowledge of sales and marketing techniques and principles.
College degree, technical training, or equivalent work experience.
Valid driver’s license.
Valid passport.
Previous related experience with a proven track record, (3-5 years) of technical exposure to hot runner products in the injection molding and mold making industries.

Responsibilities

Travel to customer locations both domestic and international to support PCS hot runner products.
Support the sales and service of PCS hot runner products.
Develop and maintain productive working relationships with customers and PCS associates.
Ensures that customers are well satisfied with PCS hot runner products and services.
Resolves customer requests, complaints, and problems.
Provide technical support and training at customer site during startup of new hot runner systems.
Perform rework, modifications, repairs or installation of hot runner systems at customers facility.
Obtains customer feedback and continually work to improve products and services.
Assist with sales presentations to prospective hot runner customers.
Keeps management informed of significant problems through appropriate processes.
Utilizes formal account tracking software to record activity at accounts (Salesforce).
Work closely with Field Sales, Inside Sales, Customer Service and Marketing departments.
Remain knowledgeable and up-to-date on changes, developments and new products from hot runner competition.
Follow all safety procedures and policies established both at the customer and PCS locations.
Comply with PCS Team Member Handbook
Joins industry associations and maintains an active role as required and approved by management.
Attends meetings and industry specific trade shows as required.
Completes special projects and assists territory personnel as needed.