Technical Specialist (Business) I - Circulation Services

Weber County•Ogden, UT

3d•$19 - $26•Onsite

About The Position

Do you have strong customer service and communication skills? Do you like working directly with the public? We are seeking dynamic individuals who can provide excellent service connecting customers with library cards and assisting them with their account questions. This recruitment will be used to fill positions throughout Weber County. JOB OVERVIEW: As a member of the Library’s program implementation team, under the supervision of the branch manager and circulation manager, this employee provides front-line customer service to patrons at the circulation desk, in person, over the telephone, and online. This employee issues and renews library cards, processes holds, inspects materials for damage, mends and repairs print and nonprint materials, and handles cash for the payment of fines and fees.

Requirements

High school diploma or GED, or an equivalent combination of education and experience that provides the required knowledge and abilities for the position.
At least one (1) year of customer service experience required.
Demonstrated experience in accounting for money and inventory control.
Familiarity with standard software used in business applications, such as Word and Excel; and the ability to internalize and use specialized library industry standard software.
Familiarity with current Web applications such as search engines, email interfaces, social media, and eBook and eAudio applications/commonly used devices.
Understanding of the relationships and responsibilities of Library divisions and buildings.
Understanding of Library mission and roles, and the general role of public libraries within a community.
Excellent customer service skills.
Ability to work methodically with strict attention to detail.
Ability to complete assigned tasks within an established time frame.
Ability to work as a team member to accomplish results.
Ability to use and troubleshoot office machines, such as copiers, scanners, printers, and cash registers.
A commitment to public service and the ability to work effectively with a diverse patron base.
Ability to implement Library Board policies and procedures.
Pre-employment drug screening and criminal background check required.

Nice To Haves

Ability to communicate in more than one language preferred.
Ability to engage with high-risk populations.

Responsibilities

Provide front-line customer service at the circulation desk, in person, over the telephone, and online
Instruct the public in use of the Library’s automated book return system and self-checkout units
Follow through on procedures for collection evaluation and maintenance; contribute to processing and maintenance of specialty collections
Perform circulation-related and clerical tasks, including handling money, issuing library cards, inspecting condition of returned materials, and mending print/nonprint materials according to Library procedure
Instruct patrons in use of basic technology resources, such as printers, scanners, copiers, and public computers
Actively promote Library resources, programs, and services during patron interactions
Preserve safety, appearance, and condition of Library facilities and property
Comply with training and workflow processes to maintain performance results and deliver superior library service.