Technical Services Specialist I
About The Position
The Technical Services Specialist supports Fidelity Bank’s Information Technology operations by serving as the primary help desk contact, managing internal support calls, and assisting users with system access, hardware/software setup, troubleshooting, and problem resolution. The role requires at least one year of related experience, strong PC and MS Office skills, solid communication abilities, and the capability to document procedures, provide user training, and maintain accurate records and reports. Responsibilities also include performing processing tasks and security reviews, offering rotating weekend phone support, coordinating work across departments, and ensuring adherence to IT policies, regulatory requirements, and organizational core values. The Specialist contributes to departmental goals while promoting a positive customer experience and maintaining a safe, compliant work environment.
Requirements
- At least one year of related experience
- Strong PC and MS Office skills
- Solid communication abilities
- Capability to document procedures
- Provide user training
- Maintain accurate records and reports
Responsibilities
- Serving as the primary help desk contact
- Managing internal support calls
- Assisting users with system access
- Hardware/software setup
- Troubleshooting
- Problem resolution
- Performing processing tasks and security reviews
- Offering rotating weekend phone support
- Coordinating work across departments
- Ensuring adherence to IT policies, regulatory requirements, and organizational core values
- Contributing to departmental goals
- Promoting a positive customer experience
- Maintaining a safe, compliant work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
