Technical Solutions Engineer

OXOS Medical • Atlanta, GA

7h • Onsite

About The Position

OXOS Medical, Inc. empowers every provider with the capability, clarity, and confidence to make accurate decisions at the point of care. We are building new kinds of radiographic imaging devices that push the boundaries of previous solutions by improving image quality, reducing radiation exposure, improving ease of use, and building solutions to deliver care outside of traditional scenarios. We enable anyone anywhere to access radiologic diagnostics at the point of need, expanding availability and changing how healthcare is delivered.
In-Person Position
Role Overview
OXOS makes radiographic imaging devices that give providers the capability and confidence to make accurate decisions at the point of care. As we scale, we need someone who can own the technical side of our customer relationships, not just answering support tickets, but actually making our devices work reliably in messy, real-world clinical environments.
OXOS is looking for a Technical Support Engineer who is equal parts support engineer, systems thinker, and toolbuilder. In this position, you will serve as a primary point of contact for customers requiring technical support, system integrations, and optimization of their OXOS solutions. This role involves diagnosing and resolving issues, supporting new integrations, and proactively enhancing system performance. Additionally, you will identify opportunities to streamline repetitive troubleshooting processes by developing automated solutions and scripts to improve efficiency and scalability.

Requirements

• 1–3 years of experience in technical support, applications engineering, field service, or a similar role where you owned customer-facing technical problems.
• Bachelor's degree in Biomedical Engineering, Computer Information Systems, or a related engineering field.
• Working knowledge of networking and IT architecture — you should be comfortable with concepts like subnetting, VLANs, firewall rules, and protocol-level troubleshooting.
• Proficiency in at least one scripting language (Python strongly preferred) and comfort with Bash.
• Experience with Linux operating systems.
• Clear written and verbal communication — you'll be writing up technical issues for engineers and explaining solutions to clinical staff in the same day.
• Familiarity with cloud-based observability, monitoring, or security platforms.

Nice To Haves

• Experience with DICOM, HL7, PACS, or other healthcare interoperability standards.
• Background in medical device environments or healthcare IT.
• Experience using AI/ML tools to build workflows or automate tasks.
• Familiarity with SQL or JSON for data analysis and scripting.

Responsibilities

• The technical face for our customers.
• Serving as the primary technical point of contact for OXOS customers.
• Collaborating directly with clinic staff, physicians, hospital IT departments, and distributors.
• Taking full ownership of technical issues from initial contact through resolution.
• Communicating effectively with both technical and non-technical stakeholders.
• Diagnosing and resolving issues remotely, ensuring timely and efficient support.
• Providing on-site support when necessary to troubleshoot and resolve complex issues.
• Keep our devices running and integrated.
• Ensuring OXOS systems remain operational and fully integrated within hospital environments.
• Supporting deployments within complex networks, including PACS, EMR systems, and legacy infrastructure.
• Troubleshooting network-related issues, including Ethernet, TCP/IP, application-layer protocols, firewalls, and VPNs.
• Managing and maintaining DICOM and HL7 integrations.
• Deploying software updates and new features to devices in the field.
• Investigating and resolving unexpected system issues, including identifying root causes of recent failures.
• Build tools and automate what you can.
• Identifying and addressing root causes of recurring technical issues rather than relying on temporary workarounds.
• Developing tools and scripts to automate repetitive troubleshooting and support tasks.
• Writing and maintaining Python and Bash scripts for log analysis, network diagnostics, and remote device management.
• Leveraging AI tools to streamline and automate routine support workflows.
• Continuously improving operational efficiency by reducing time spent on repetitive issues.
• Focusing efforts on solving complex, high-impact technical challenges.
• Translate field problems into engineering action.
• Serving as a liaison between customers and the engineering team.
• Identifying recurring issues across sites and translating them into actionable engineering requirements.
• Documenting problems clearly and formally as product requirements or feature requests.
• Advocating for permanent solutions rather than temporary fixes.
• Collaborating in code reviews to provide practical, field-informed feedback.
• Partnering with product management to ensure customer issues are prioritized and addressed effectively.

Benefits

• Health, Dental, and Vision Insurance
• 401(k)
• Competitive pay and equity in the company
• The opportunity to work with an innovative, early-stage company that is changing medical imaging as we know it
• Endless opportunities for growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees