Technical Solutions Engineer

Earnix • Boston, MA

16h • $160,000 - $180,000

About The Position

The role of Technical Solutions Engineer will serve as the integration, security, and infrastructure subject matter expert (SME) and IT-facing point of contact in North America. Working closely with the frontline Sales Directors and Solutions Engineers, the Solutions Architect will overlay in the sales process to bridge the gap between business and IT. While customer facing work will largely be in North America, this role will collaborate globally with other Solutions Architects to maintain global standards and current product knowledge.

Requirements

• Strong Technical Acumen: Leverage your knowledge in enterprise software, SaaS solutions, cloud technologies, and complex IT systems to drive technical pre-sales efforts and customer success.
• Creative Problem Solving: Apply your curiosity and creativity to analyze customer needs and find innovative solutions that align with market requirements and technologies.
• Collaboration and Communication: Utilize your excellent communication skills to engage with customers and internal teams, presenting technical information in a clear, customer-centric manner.
• Adaptability and Flexibility: Remain adaptable to the ever-changing landscape of technology and customer needs, helping the business evolve with the market.
• Industry Expertise: Familiarity with the FinTech sector will be key, helping you understand the specific needs of the industry and apply them in your role

Responsibilities

• Pre-Sales Engagements: Serve as the technical and security expert in business development and sales meetings with prospects, customers, and partners. Lead discussions around the technical aspects of the product capabilities and deliver solutions aligned with customer needs.
• Lead Technical Presentations: Deliver clear and concise technical presentations, demonstrating the value of our products and ensuring the technology landscape is properly represented in sales engagements.
• Collaboration Across Teams: Work closely with internal stakeholders such as product, engineering, R&D, DevOps, and support teams to resolve technical challenges and deliver optimal solutions to customers.
• Act as an SME for API Integration: Provide subject-matter expertise on API system integrations, address technical aspects, and help customers navigate complex IT systems.
• Lead Security sessions: complete security questionnaires to ensure compliance with customer requirements.
• Technical Analysis & Documentation: Automated the responses for customer Requests for Information (RFIs) and Requests for Proposals (RFPs). Provide comprehensive technical documentation, business use cases, and technical analysis to support the sales team.

Benefits

• You will be working at the forefront of the organization's growth in an incredibly impactful role
• You will have the opportunity to work in a successful, fast-moving, mission-driven company
• You will have autonomy and growth opportunities
• You will collaborate with other driven and incredibly talented team members
• You will enjoy competitive benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed