Technical Solution Team Leader - Base44

Wix • Cedar Rapids, IA

4d • Hybrid

About The Position

We’re looking for a highly motivated and dynamic Technical Support Team Lead to join our growing group. This is a great opportunity to be a key player in a fast-paced, innovative, and collaborative start-up environment. You’ll play a huge role in shaping the future of how we support Base 44 users and helping to grow the product.

Requirements

• A minimum of two years of managerial experience leading a technical support team.
• Must be located in and eligible to work full-time from our Cedar Rapids Office, fulfilling a hybrid schedule that requires a minimum of 3 days in the office per week.
• Be a natural and charismatic leader who easily connects with, and stands out to, others.
• Demonstrate exceptional communication skills, with the ability to clearly articulate ideas, visions, and performance expectations.
• Apply strong analytical skills to report on team results and drive data-informed decisions.
• Tech-savvy with a passion for deep troubleshooting, including familiarity with web development technologies (JS/HTML/CSS) and client-server architecture (API/HTTP).
• Possess solid web basics (understanding HTTP requests/responses, status codes, headers, and JSON payloads) and the ability to read browser console and network tabs.
• API familiarity and comfort using tools like Postman to send requests, read responses, and follow simple authentication patterns (API keys/Bearer tokens).

Responsibilities

• Manage daily objectives, priorities, risks, and overall performance to ensure consistent team output.
• Act as the primary communication link, providing the team with necessary context and a clear understanding of the bigger organizational picture to maintain strategic alignment.
• Mentor team members, provide technical guidance, and empower them to take full ownership of their tasks and projects.
• Set clear expectations, ensure consistent follow-up on tasks, and manage accountability to make sure the team meets required goals.
• Serve as the final point of contact for team and customer escalations, leading by example with creative problem-solving.
• Maintain high team morale, motivate technical experts, and provide mentorship for career development and growth.
• Influence the strategic vision for the support domain, contribute insights, and participate in global projects to improve the overall user experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees