Technical Solution Engineer

Pilot Thomas Logistics • Boston, MA

7h • $58,000 - $110,000

About The Position

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. Technical Solutions Engineer-Arena As a customer success team member, the Technical Solution Engineer is responsible for the delivery of the technical aspects of a customer’s implementation in a timely and professional manner to the customer’s ultimate satisfaction. The primary responsibility would include designing, developing, and maintaining custom extensions between PLM and related enterprise systems using the company’s Integration Platform as a Service (iPaaS). This role combines PLM domain knowledge, software engineering, ETL best practices, API development, and workflow automation to support scalable and reliable product data operations. Other responsibilities may include troubleshooting customer Arena API issues and migrating PLM/QMS data to and from Arena. We seek individuals who can develop and propose innovative approaches to designing and delivering technical solutions. The ideal candidate will be detailed and process-oriented and able to handle multiple projects concurrently. A manufacturing background in High Tech, Medical Device, or Consumer Packaged Goods is a plus.

Requirements

• Ability to solve problems, achieving goals by overcoming obstacles
• Design and develop custom extensions using APIs, event triggers, webhooks, transformations, and custom logic to automate business processes and enhance PLM workflows
• Build reusable integration templates, workflows, and extension components to accelerate future implementations
• Enhance or replace legacy or bespoke extensions with modern, scalable integration patterns
• Troubleshoot failures and implement root‑cause resolutions across authentication, connectivity, schema changes, and workflow logic
• Inspect, cleanse, transform, and model data with the goals of Being able to identify and remove/transform data anomalies, Consolidate and standardize data format.
• Support discussions and decision-making with the customer
• Computer programming or coding skills (VBA, Python, T-SQL, etc.)
• Advanced skills with ETL, SQL/MySQL, VBA, REST API (RESTful framework), JSON, SOAP, GraphQL, XML, Microsoft Excel, stored procedures or other data tooling
• Ability to effectively communicate in English
• BS or MS in Mechanical/Electrical Engineering, Computer Science, or another related field
• 4+ years of experience in integration development, automation engineering, ETL, or software development
• 4+ years of proven technical consulting in a software solution implementation setting
• Someone looking for a career and not a job.

Nice To Haves

• Experience with PLM, QMS, MCAD, ERP, etc.
• Expertise with a variety of data tools and technologies, including VBA (Excel and Microsoft Access), SQL, REST API (RESTful framework), JSON, SOAP, GraphQL, PDX, XML, VBA Java, and/or Python would also be a plus
• Experience with collaboration tools like JIRA, Teams, Confluence, and/or Salesforce is a plus
• EST location is preferred to correspond with Europe.
• A manufacturing background in High Tech, Medical Device, or Consumer Packaged Goods is a plus.

Responsibilities

• Designing, developing, and maintaining custom extensions between PLM and related enterprise systems using the company’s Integration Platform as a Service (iPaaS)
• Troubleshooting customer Arena API issues
• Migrating PLM/QMS data to and from Arena

Benefits

• Eligible employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP) which allows for the purchase of discounted PTC stock.
• Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and if you are an office-assigned employee, a generous commuter subsidy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level