Technical Solution Strategist

Waystar • Lehi, UT

4d

About The Position

As part of the Waystar Solution Adoption Team, the Technical Solutions Strategist is responsible for the technical implementation of the Patient Financial Care solution defined by the sales agreement and business requirements of the client. The Technical Solutions Strategist will collaborate with the Solution Adoption Consultant and the Project Manager to successfully develop and implement the product through installation, testing, training, and consulting activities. This Technical Solution Strategist will have a solid background working with practice management systems and data file integration between healthcare information systems. Will be able to manage and support clients and other team members throughout the project life cycle. WHAT YOU'LL DO Translating client business objectives into holistic technical solutions, keeping in mind the change management and organization strategies in mind. Developing innovative answers to complex business and IT challenges for Revenue Cycle Teams. Identifying the current and future business processes for client implementations and post live optimizations. Creating, analyzing and validating detailed functional specifications. Leveraging data and product solutions to determine how clients can achieve new opportunities with Waystar. Understanding and facilitating the needs and negotiation of requirements among multiple stakeholders. Recommending changes to client data structure or files to increase adoption of Waystar products for their staff and patients. Working with development teams to review all required documentation, feedback, and ensure all issues related to the client requirements are resolved in a timely manner. Configuring data file extracts that meet the client’s reporting requirements and automate their internal workflows. Building and designing patient statements utilizing the client’s available data to increase patient satisfaction and engagement. Executing acceptance testing of requirements and analyzing results prior to rolling out to clients and their patients. Preparing and delivering presentations for client stakeholders on solution options. Translating technical issues and troubleshooting into a client friendly format. Identifying discrepancies and inconsistencies in available information and escalating these gaps to internal and external teams, where necessary. Effectively prioritizing and managing multiple clients and tasks at one time. Further develop and maintain: Overall understanding of all Waystar products and best practices. Understanding of the systems we exchange data with and the technical setup of how these systems function and work with our products. A clear understanding of healthcare revenue cycle, particularly focused on patient billing and payments.

Requirements

• At least 4 years working with healthcare information systems or other complex integrated information systems.
• Bachelor's degree or equivalent experience.
• Clear and effective communicator with excellent verbal and written skills.
• Ability to understand complex technical processes.
• Ability to work in a high functioning results driven team.
• Ability to talk knowledgably to technical resources with a full technical understanding of how the data exchanged will impact the solution outcome.
• Ability to multitask and perform well under pressure in a heavy volume environment.
• Strong time management, analytical skills, and troubleshooting skills.
• General understanding of how to read data files and data specifications.
• Experience working with file exports, acceptance testing, and data mapping.
• Experience reading and/or working with coding languages (HTML, golang, YAML).
• Experience with product implementation.
• Exceptional client service skills

Responsibilities

• Translating client business objectives into holistic technical solutions, keeping in mind the change management and organization strategies in mind.
• Developing innovative answers to complex business and IT challenges for Revenue Cycle Teams.
• Identifying the current and future business processes for client implementations and post live optimizations.
• Creating, analyzing and validating detailed functional specifications.
• Leveraging data and product solutions to determine how clients can achieve new opportunities with Waystar.
• Understanding and facilitating the needs and negotiation of requirements among multiple stakeholders.
• Recommending changes to client data structure or files to increase adoption of Waystar products for their staff and patients.
• Working with development teams to review all required documentation, feedback, and ensure all issues related to the client requirements are resolved in a timely manner.
• Configuring data file extracts that meet the client’s reporting requirements and automate their internal workflows.
• Building and designing patient statements utilizing the client’s available data to increase patient satisfaction and engagement.
• Executing acceptance testing of requirements and analyzing results prior to rolling out to clients and their patients.
• Preparing and delivering presentations for client stakeholders on solution options.
• Translating technical issues and troubleshooting into a client friendly format.
• Identifying discrepancies and inconsistencies in available information and escalating these gaps to internal and external teams, where necessary.
• Effectively prioritizing and managing multiple clients and tasks at one time.
• Further develop and maintain: Overall understanding of all Waystar products and best practices. Understanding of the systems we exchange data with and the technical setup of how these systems function and work with our products. A clear understanding of healthcare revenue cycle, particularly focused on patient billing and payments.

Benefits

• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees