Technical Software Liaison Intern (Unpaid)

Neuropath Healthcare Solutions•Cherry Hill, NJ

2d•Onsite

About The Position

The Technical Software Liaison will serve as the key point of contact between the software development team and end-users, ensuring the seamless implementation, training, and development of software solutions. This role will focus on bridging technical and non-technical teams by providing guidance, training, and support for software deployment. The ideal candidate will have a strong technical background combined with excellent communication skills to facilitate understanding across all stakeholders.

Requirements

Current college student, or recent graduate.
Applicants must be pursuing a Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
Some professional experience or formal education as a Social Media Admin/Coordinator.
Expertise in multiple social media platforms.
In-depth knowledge of SEO, keyword research, and Google Analytics.
Ability to deliver creative content (text, images, video).
Familiarity with online marketing strategies and channels.
Ability to anticipate future trends in digital technologies and act proactively.
Excellent communication, multitasking, and analytical skills.
3+ years of experience in software implementation, technical support, or a related role.
Experience delivering training and development programs for software products.
Strong understanding of software development life cycles, software integration, and IT environments.
Proficiency in creating instructional materials and delivering technical training to diverse audiences.
Excellent problem-solving skills and ability to translate complex technical information into simple term
Strong communication and interpersonal skills with the ability to work across cross-functional teams.
Ability to manage multiple projects and priorities in a fast-paced environment.
Familiarity with cloud-based software solutions and enterprise software systems.
Technical Aptitude
Customer Service Orientation
Strong Presentation Skills
Analytical Thinking
Adaptability and Continuous Learning

Nice To Haves

Certifications in project management or software solutions (e.g., PMP, ITIL, Salesforce, etc.) are a plus

Responsibilities

Software Implementation: Lead the planning, deployment, and execution of software implementations, ensuring smooth integration with existing systems.
Collaborate with development, IT, and business teams to gather and understand technical requirements and define implementation strategies.
Troubleshoot and resolve technical issues during and after the implementation process.
Ensure adherence to best practices and compliance standards during software rollouts.
Continuous Improvement: Analyze user feedback and system performance post-implementation to recommend process improvements and software optimizations.
Work closely with the product and development teams to identify gaps in functionality and user experience, advocating for necessary upgrades or enhancements.
Monitor software usage and adoption trends, adjusting training programs to address knowledge gaps or changing needs.
Stakeholder Collaboration: Act as a liaison between development teams, product owners, business units, and end-users to ensure effective communication of needs and technical details.
Facilitate meetings, demonstrations, and workshops to gather feedback, align expectations, and clarify project scope.
Manage stakeholder expectations by providing clear and timely updates on the status of implementations, training schedules, and issue resolution.
Training and Development: Develop and deliver training programs, both in-person and virtual, to educate end-users on new software tools and functionalities.
Create user manuals, training materials, video tutorials, and other instructional content to support ongoing user education.
Provide post-implementation support, offering assistance with troubleshooting, user feedback, and software updates.
Stay updated on software features and enhancements, communicating these updates to users and ensuring proper adoption.