Technical Services Support Admin Intern

Hawthorne Machinery Co.•Waipahu, HI

13d

About The Position

Under direct supervision of the Technical Services Manager, this position exists to assist the Technical Services Manager as a liaison between the dealership and CAT®. The incumbent will work in support of the Technical Services Manager to communicate with Caterpillar® and relay any pertinent information as needed to the dealership and the customers.

Requirements

Must have a high school diploma or have passed a GED test or can provide verification of all formal classroom study or hands on experience related to heavy equipment repairs.
Enrollment in an accredited 2-4 year Post Secondary Technical Education Program, with a minimum of one semester completed.
Must have a valid Hawaii “Class 3” Driver’s License with a good driving record.
Must have working knowledge of Word, Excel and Microsoft Office Suite.
Demonstrate excellent communication skills both verbal and written.
Ability to work in team environment and possess positive attitude.
Ability to multitask and establish priorities.
Ability to maintain a flexible attitude and approach towards assignments and successfully operate under ambiguous guidelines.

Nice To Haves

AA degree from a trade school preferred.

Responsibilities

Working under the direction of HPC Technical Services Manager, (TSM) keeps personnel informed of the latest updates from CAT® by maintaining a Technical Library and distributing technical information within HPC.
Assists TSM in accurately providing timely information to Sales, Parts, and Service by meeting customer needs and minimizing or eliminating startup and operating problems, reducing rework, and verify any complaints by comparing operation with normal or specified operation.
Assists TSM in administering the appropriate Sales and Service literature by identifying application zone and describing critical factors and recommendations to factory or user as needed.
Assists TSM to determine cause of wear, failure, reusability, and salvage methods on worn or failed parts.
Assists with conducting inspections and generating reports of deficiencies for user or for factory.
Assists TSM with measuring scheduled oil sampling results and makes recommendations to user as needed.
Takes into consideration Dealer and factory liability when reporting and investigating an accident in support of TSM.
Assists TSM in administering and maintaining ongoing log of product problems and actions that were needed to resolve.
Provides technical assistance for the internal HPC employees.
Contributes to team effort by accomplishing related results as needed.
Works safely at all times and follows HPC safety policies, procedures and practices.
Performs all other duties as assigned by management.