Technical Services Intern

ACT Lighting Inc • Burbank, CA

2d

About The Position

The ACT Entertainment Technical Services Internship offers an introductory overview of software and hardware support and repair across the ACT Entertainment product range.
The intern will have the opportunity to gain hands-on experience in providing technical assistance and support to customers utilizing our range of software products as well as strengthen communication, critical thinking and problem-solving skills to enhance their overall knowledge of the entertainment lighting industry.
This role offers the ability to be part-time or full-time working among our software support, hardware support, and fixture support departments.

Requirements

• Currently enrolled in an undergraduate or graduate degree in lighting design, entertainment technology, or related field.
• Strong interest in pursuing a career in software support, technical service, or related field.
• Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely.
• Basic understanding of troubleshooting methodologies.
• Ability to work effectively, both independently and in a team environment, collaborating with colleagues.
• Eagerness to learn and adapt to the work environment.
• A customer-focused mindset, with a passion for delivering exceptional customer service and support.
• Attention to detail.

Nice To Haves

• Proficiency in common software applications a plus.

Responsibilities

• Assist with development and maintenance of ACT Academy content and support documentation, including knowledge base articles, FAQs, and troubleshooting guides, to empower customers and improve support efficiency.
• Assist with testing and quality control of lighting consoles and moving lights for sales and/or demos
• Assist in diagnosing software problems.
• Assisting in performing preventative maintenance and basic repair of lighting consoles and moving lights.
• Other related duties as assigned by supervisor.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Number of Employees: 101-250 employees