Technical Services Specialist

James City County•Williamsburg, VA

2d•$40,022 - $61,823•Onsite

About The Position

Performs responsible work including a variety of clerical and administrative tasks related to the acquisition, cataloging and processing of Williamsburg Regional Library materials. Responsibilities Orders, receives, and processes library materials using integrated library system (ILS) and other computer applications; processing, shipping and tracking returns of library materials. Maintains accurate periodical and serials records in ILS; alerts appropriate staff to changes requiring additional attention; searches and claims bibliographic records from databases for entry into ILS; uses local guidelines, edits bibliographic records on ILS and assigns headings and call numbers; participates in the ongoing analysis and planning of technical services operations. Oversees and performs mailroom operations including, sorting, metering and batching outgoing mail and other deliveries; prepares packages and bulk materials for mailing or shipping; sorting and delivering intra-library mail and other shipments; receives and unpacks shipments as needed; maintains logs and statistics; and monitors USPS regulations and development along with those of other carriers, recommends and implements procedure changes accordingly. Assists in routine database maintenance procedures; creates and maintains files in donations database. Creates and processes bookplates; records statistics; contributes to the maintenance and updating of procedures manual. Assists in training staff and designated volunteers; may participate in library-wide committees or projects. Performs other duties as assigned.

Requirements

Any combination of education and experience equivalent to a high school diploma; some college preferred; public library experience preferred; an understanding of basic library operations preferred.
Must possess reliable transportation to work site(s).
Knowledge of principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction.
Skill in accurate and efficient typing, filing and other clerical skills; use of computer software including Microsoft Office Suite; use of basic office equipment.
Ability to organize daily and long-range projects; set priorities; use time effectively; work independently; learn to use a variety of automated systems related to the position; learn to analyze bibliographic data; communicate well with supervisor, staff and the public, including vendors and donors; work with enthusiasm and initiative.

Nice To Haves

public library experience preferred
an understanding of basic library operations preferred
some college preferred

Responsibilities

Orders, receives, and processes library materials using integrated library system (ILS) and other computer applications
Processes, shipping and tracking returns of library materials
Maintains accurate periodical and serials records in ILS
Searches and claims bibliographic records from databases for entry into ILS
Edits bibliographic records on ILS and assigns headings and call numbers
Oversees and performs mailroom operations including, sorting, metering and batching outgoing mail and other deliveries
Prepares packages and bulk materials for mailing or shipping
Sorting and delivering intra-library mail and other shipments
Receives and unpacks shipments as needed
Maintains logs and statistics
Monitors USPS regulations and development along with those of other carriers, recommends and implements procedure changes accordingly
Assists in routine database maintenance procedures
Creates and maintains files in donations database
Creates and processes bookplates
Records statistics
Contributes to the maintenance and updating of procedures manual
Assists in training staff and designated volunteers
May participate in library-wide committees or projects
Performs other duties as assigned