Technical Services Manager

Axon

12h

About The Position

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Job Title: Technical Services Manager Location: Canada Travel expectations: 80% travel Your Impact As a Technical Services Manager, you will be a vital team member responsible for leading the deployment of network, hardware, and software solutions for Axon's Fleet systems. This post-sale, customer-facing, front-line role requires efficiency in deployment, management of third-party installations, and ensuring an exceptional customer experience and continued support.

Requirements

Experience programming IP-based Ethernet networks and devices, including layer 2, LAN, WAN, and VPN configurations.
Comprehensive understanding of 12-volt electronics, basic wiring diagrams, DC circuit theory, mechanical dexterity, and troubleshooting skills (Emergency Vehicle Technician or EVTCC certifications preferred).
Proficiency with 12V power distribution, relays, fuses, and circuit breakers.
Experience with vehicle lighting systems, including emergency lights and sirens.
Knowledge of 12V battery systems, including battery isolators and auxiliary battery setups.
Familiarity with vehicle communication systems, including CAN bus and LIN Bus.
Ability to conduct diagnostics and repairs or replacement of faulty equipment, wiring, and electrical systems.
Understanding of Cradlepoint, TCP/IP layers, local area networking, and physical layer infrastructure is an asset to have.
Familiarity with data transfer concepts, WAN access types, local area networking, physical layer infrastructure, wireless technologies, access point networks, and virtual private networking.
Ability to quickly understand and troubleshoot network connectivity issues.
Experience with law enforcement agencies is highly valued.
Ability to work safely and skilfully with hand tools.
Proven team leadership skills, supporting customers and third parties to achieve objectives.
Previous experience in leading a team or contractors on multiple projects with successful outcomes.
Exceptional communication skills, professionalism, and ability to work both within a team and independently.
Strong critical thinking and problem-solving skills.
Desire to work with a team or visit clients in person weekly. (Candidates must reside within reasonable proximity to a major airport.)

Nice To Haves

Emergency Vehicle Technician or EVTCC certifications preferred
Understanding of Cradlepoint, TCP/IP layers, local area networking, and physical layer infrastructure is an asset to have.
French speaking is an asset but not required

Responsibilities

Lead and coordinate Fleet installations, ensuring efficiency and a positive customer experience.
Keep 3rd party installers and Axon customers updated on installation status through daily reports and stand-up meetings.
Ensure regular and reliable attendance, demonstrating commitment to work responsibilities.
Deploy hardware and software solutions in a dynamic environment with minimal assistance.
Exhibit flexibility to undertake additional projects and adapt to evolving priorities.
Provide guidance to customers on optimal hardware placement, tailoring solutions to enhance workflows and ensure compliant data collection.
Develop accurate installation diagrams and thorough documentation for implemented solutions.
Provide administrative support for vendor setup, clearances, tracking, and maintenance of work orders
Engage with key technology decision-makers post-sale.
Conduct training sessions for both technical and non-technical staff on the use of Axon Fleet and Interview solutions.
Train customer technical and non-technical staff and 12V low-voltage sub-contractors on proper installation and use of Axon hardware and software components.