Technical Services Manager
About The Position
Reporting to the Technical Services Director, the Technical Services Manager supports the execution and continuous improvement of VMS Co-Op manufacturing processes (with an initial focus on gummy production). You will lead technical initiatives across scale-up, process optimization, troubleshooting, change control, and technical transfers—ensuring products meet quality, safety, and regulatory requirements and that technical learnings are translated into repeatable best practices . You are a technically strong people leader with a bias for action and a passion for building scalable, compliant manufacturing processes. You thrive in fast-paced environments, partner effectively across Quality, R&D, Supply Chain,and Commercial teams, and are known for structured problem solving and clear communication. You enjoy being close to the work—supporting day-to-day execution—while also improving systems, standards, and capabilities.
Requirements
- Bachelor’s degree in Chemical Engineering, Food Science, Chemistry, or related technical field
- At least 5 years of applicable experience in food, nutraceutical, or consumer packaged goods manufacturing (or closelyrelated industry).
- Hands-on technical knowledge of gummy (or similar confection/gel-based) manufacturing processes, includingequipment, unit operations, and critical processing parameters.
- Demonstrated ability to lead projects and deliver results within a defined technical scope; comfortable leading cross-functional problem solving.
- Working knowledge of GMPs, food safety/quality systems, and regulatory expectations relevant to nutraceutical/foodmanufacturing.
- Strong analytical skills and structured problem-solving approach (e.g., DMAIC/PDCA, root cause analysis, statisticalthinking).
- Strong data-driven problem-solving and troubleshooting skills, including the use of statistical analysis tools to analyzeprocess performance, variability, and improvement opportunities
- Clear, concise written and verbal communication skills; able to translate technical detail into actionablerecommendations.
- Ability to prioritize independently and manage multiple technical workstreams in a fast-paced environment.
Nice To Haves
- Experience supporting new line start-ups, commissioning/qualification, or rapid scale-up in a high-growth environment.
- Experience with technical documentation such as process specifications, control plans, SOPs, work instructions, andvalidation protocols.
- Familiarity with sensory, texture, and stability considerations in gummy products
Responsibilities
- Process & production support: Provide day-to-day technical support for gummy manufacturing operations, helping toensure safe, efficient execution and adherence to specifications.
- Troubleshooting & problem solving: Lead structured investigations of process deviations, yield losses, and qualityissues; identify root causes and implement corrective and preventive actions (CAPA) in partnership with Operations andQuality.
- Scale-up & technical transfers: Support pilot-to-production scale-up, verification/validation activities, and technicaltransfers; document learnings and ensure handoffs enable reliable execution.
- Process optimization: Identify and execute opportunities to improve critical process parameters, throughput, consistency,and cost; support savings and continuous improvement programs.
- Quality & compliance: Partner with Quality to develop and maintain in-process controls, procedures, and documentationto meet internal standards and applicable regulations.
- Change management: Support change control for formulations, materials, equipment, and process changes; assesstechnical risk and ensure changes are appropriately evaluated, documented, and communicated.
- Cross-functional collaboration: Work closely with R&D, Quality, Supply Chain, and Commercial teams to align technicalrequirements with business goals and timelines.
- Capability building: Train and coach operators and technical staff on process understanding, standard work, andproblem-solving tools; contribute to a culture of continuous improvement.
- Data & reporting: Track key process and technical performance metrics; create clear summaries and recommendationsfor leadership and cross-functional partners.
Benefits
- An opportunity to work with an intelligent, inspiring, and extraordinarily fun team
- We pay 100% of the premiums for employee-only medical, dental + orthodontics, and vision insurance
- 4 weeks PTO + paid holidays + 12 Mental Health Days per year
- 100% Paid parental leave, Fertility + Adoption Benefits
- Annual Bonus
- 401(k) plan with Employer Match
- Hybrid Work + Wellness + Cell Phone Stipends
- Free product
- And much more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
