Dairy Technical Services Manager

Kerry Group • Beloit, WI

11h • Remote

About The Position

The Technical Services Manager – Dairy serves as Kerry’s subject matter expert in dairy processing and technology application at customer factories. This role partners closely with customers, R&D and commercial teams across the regional Dairy division, providing technical credibility, process expertise, and onsite support that strengthens Kerry’s position as the partner of choice in dairy.

Requirements

• BS or MS in Food Science, Dairy Science, Science, Chemical Engineering, or related field
• Strong expertise in R&D/Operations/QA dairy process technology, including yogurt, liquid fermented products, fresh cheese, dairy beverage and fluid dairy products.
• Demonstrated hands-on bench and pilot-scale execution and scale-up to plant conditions.
• Track record of customer trials, troubleshooting, and commercial enablement (feasibility, scale, optimisation).
• Commercial acumen and ability to connect technical solutions to business outcomes.
• Proven ability to build and maintain customer relationships.
• Effective communication skills and ability to influence technical and non-technical stakeholders.
• Tech ready mindset with comfort using digital tools and data.
• Strong project pipeline management and delivery skills.
• Comfortable working in lab-based setting with up to 50% - 70% travel across North America.

Responsibilities

• Act as the recognized expert in dairy processing technologies and their application across fermented products (including yogurt and cheese), milk beverages and frozen dessert.
• Demonstrate where Kerry’s technologies deliver value and enable customer success.
• Build strong, trust-based relationships with customer technical, production, and operations teams.
• Serve as a primary technical contact for onsite support and collaboration.
• Visit customer facilities to guide correct product application and maximize performance of Kerry’s portfolio.
• Support scale-up, commissioning, troubleshooting and optimization activities alongside customer teams.
• Diagnose processing challenges and recommend solutions aligned with customer needs and Kerry’s capabilities.
• Provide hands on application bench support when needed.
• Identify opportunities for broader product application and technology portfolio expansion within existing accounts.
• Leverage deep process knowledge to uncover operational optimization opportunities that drive customer value and revenue growth.
• Contribute to key account planning and technology strategy development.
• Share insights on dairy trends, consumer behaviour, and emerging customer needs.
• Support internal knowledge capture and cross functional learning and training.

Benefits

• Kerry offers a competitive benefits package, including medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, Employee Share Plan, Life, disability, and accident insurance, and tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees