Technical Services Engineer

HealthEdge

6d • $80,000 - $110,000 • Remote

About The Position

The Technical Services Engineer provides advanced technical support for the GuidingCare® platform, ensuring high-quality service delivery to clients. GuidingCare® is a complete care management platform for patient-centered care, offering health plans and provider organizations easy-to-use, next-generation data integration and workflow management tools.This role involves troubleshooting, issue resolution, and collaboration with cross-functional teams to maintain and improve system performance.

Requirements

• BS in Computer Science, IT, Engineering (Master’s preferred).
• 5+ years in technical services or related roles.
• Technical Skills: ASP.Net, MVC, C#.Net, HTML, JQuery, Web Services, Web APIs, SQL Server (2008/2012).
• Proven ability to deliver under deadlines and achieve high customer satisfaction.
• Strong problem-solving, analytical, and communication skills.
• Ability to manage change and work in fast-paced environments.

Nice To Haves

• Understanding of HIPAA regulations preferred.

Responsibilities

• Translate customer requirements into technical solutions and architecture.
• Collaborate with product, engineering, and database teams to resolve technical issues.
• Provide Tier II/III support for complex enterprise systems.
• Lead technical aspects of projects, including troubleshooting and risk management.
• Improve support processes, tools, and infrastructure for efficiency and customer satisfaction.
• Conduct root cause analysis and implement strategies for recurring issues.
• Mentor team members and document technical processes.
• Coordinate with global teams to resolve priority issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees