Technical Services Engineer I (Partnerships)

Root Insurance

1d • $72,000 - $82,800 • Remote

About The Position

As a Technical Services Engineer I supporting Root’s partner ecosystem, you’ll be the first point of contact for partners integrating with our platform. You’ll triage integration issues, assist with partner onboarding, and ensure partner APIs and data flows are functioning smoothly.

Salary Range: $72,000-$82,800 (Bonus and LTI Eligible)

Root is a “work where it works best” company. This means we will support you working in whatever location that works best for you across the US. While this role is remote-friendly, candidates must be located in the U.S. and some travel for interviews or meetings may be required.

Requirements

• Familiarity with REST APIs, JSON, HTTP debugging, and system monitoring tools.
• Strong communication skills with both technical and non-technical audiences.
• Curiosity about Root’s telematics and insurance products, and a desire to understand how partners power customer acquisition.
• Comfort working in fast-paced, cross-functional environments.
• Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.

Responsibilities

• Respond to partner technical inquiries about Root APIs, SDKs, and data integrations.
• Triage inbound incidents affecting partner integrations — e.g., quote flows, consent, and data latency.
• Analyze logs, validate payloads, and work through standard runbooks to restore partner connectivity.
• Escalate issues thoughtfully to L2 or engineering teams with detailed technical context.
• Collaborate with Account Executives and Business Development Leadership to ensure partners have a positive technical experience.
• Contribute to internal and external documentation, FAQs, and partner troubleshooting guides.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level