Technical Services Director

Methodist Le Bonheur Healthcare•Memphis, TN

About The Position

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One! We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South. Directs activities relative to operations, policies, procedures and processes for the technology departments under assigned scope of responsibility including activities, architectural design, network performance, data center or infrastructure hardware, computer and network management system software, telecommunications, application development environment and related programs. Also responsible for maintaining infrastructure operating systems and firmware and remediation of device vulnerabilities. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence. A Brief Overview Directs activities relative to operations, policies, procedures and processes for the technology departments under assigned scope of responsibility including activities, architectural design, network performance, data center or infrastructure hardware, computer and network management system software, telecommunications, application development environment and related programs. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Requirements

Progressive professional technical in a large, multi-hospital healthcare information technology environment and data center, server, network, VoIP, and security technologies 7-9 years
Supervisory 5-7 years
Demonstrated knowledge, technical proficiency, success and competence in the theory and successful application of the principles of data communications, data networks, telecommunications (including Voice Over Internet Protocol - VoIP), computer operating systems and computer systems software (such as data base systems, compilers, programming languages, message control systems and network management performance monitoring software), technical analysis, technical planning, technical hardware installation and operation and related technical topics.
Demonstrated ability to read, comprehend and prepare complex written materials such as technical computer related documentation.
Ability to communicate verbally with all levels of Associates, management, senior leadership and physicians.
Demonstrated ability to work without close supervision and to exercise sound independent judgment and initiative.
Ability to effectively organize, lead, delegate, and supervise coworkers in work unit and others in group settings.
Ability to organize multiple tasks and projects and maintain control of same.

Nice To Haves

Cisco Certified Network Professional - Cisco
Microsoft Certified Systems Engineer Microsoft
Certified Network Architect Nortel Networks
Six Sigma Green Belt - The Council for Six Sigma Certification
Six Sigma Black Belt - The Council for Six Sigma Certification
Six Sigma Master Black Belt - The Council for Six Sigma Certification
ITIL Certification PeopleCert
COBIT certification PeopleCert

Responsibilities

Directs, organizes, and assigns tasks for the activities and procedures of the work unit related to the acquisition, implementation, maintenance, and technical support of mainframe, data center operations, telecommunications and network hardware and software information technologies and projects for MLH and designated areas of MLH.
Manages or directs, either directly or indirectly, the evaluation, selection, installation, testing, documentation, training, and support, including system cost estimates and vendor management and oversight of complex custom and commercial computer based information technologies, telecommunications systems and related projects.
Represents MLH in matters relating to contract discussions or negotiations with outside vendors.
Assesses designated MLH unit operational and strategic technical and network service needs and prepares written plans for the work unit related to accomplishing the responsibilities of the unit for both short- and long-term.
Provides formal and informal technical, telephony and network service consulting, evaluation, estimation, capacity planning, analysis and design internally and externally to organizational units of MLH.
Serves as a key leader for MLH information technology disaster recovery plans.
Ensures redundant network infrastructure plans and data storage system strategies to provide high availability business continuity service.
Hires, develops, and retains a competent, productive and quality conscious IT staff.
Develops, monitors, and administers the work unit annual operating and capital expense budgets and plans and recommends annual and multi-year capital expenditures for the work unit's responsibilities.
Responds as requested or as required for on-call technical requirements in order to achieve designated support and performance standards of work unit's responsibilities.