Technical Services Coordinator
About The Position
As a Technical Services Coordinator, you will be the vital connection between business users and the Information Technology department, helping to ensure that key systems and applications perform effectively. You’ll provide hands-on technical assistance and support for various departments, including Account Services, Corporate Compliance, Claims, and Insurance Underwriting. Your responsibilities will include participating in user acceptance testing, documenting user processes, logging and tracking system issues, and maintaining uniform documentation standards. This is a great opportunity for a detail-oriented and tech-savvy professional with a passion for helping teams succeed through technology. You’ll thrive in this role if you’re organized, proactive, and capable of managing multiple projects with shifting priorities—all while maintaining strong communication and customer service skills.
Requirements
- Strong written and oral communication skills with a professional attitude
- Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
- This position allows for a hybrid work schedule which includes a minimum of 3 days per week in our St. Louis Corporate Office, located at 1832 Schuetz Rd. Saint Louis, MO.
- All employees are required to submit work from home requests and follow our Work From Home policy, which will be provided to all candidates selected to interview.
Nice To Haves
- Customer service experience is strongly preferred
- Experience with development and execution of test cases based on system specifications and documentation
- Proficiency in Microsoft Office Suite at an intermediate skill level
- Insurance designations a plus, but not required
- Protect the confidentiality, integrity and availability of information and technology assets against unauthorized disclosure, destruction and/or alteration, in accordance with Safety National policies, standards, and procedures.
Responsibilities
- Participating in user acceptance testing
- Documenting user processes
- Logging and tracking system issues
- Maintaining uniform documentation standards
Benefits
- generous health, dental, and vision coverage
- health savings accounts
- a 401(k)-retirement savings match and an annual profit sharing contribution
- family forming benefits for adoption, fertility, and surrogacy
- generous paid time off and paid holidays
- paid parental and caregiver leave
- a hybrid work environment
- company-paid life insurance and disability
- professional growth and development opportunities
- employee recognition and well-being programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
