Technical Service Specialist
About The Position
Power Solutions International (PSI) is a leading manufacturer of emissions-certified powertrains specializing in customized and fully integrated turnkey solutions for the leading global equipment manufacturers in the industrial, transportation, and energy markets manufacturers. Our facilities are housed in one million square feet of engineering, assembly, operations, and distribution space across seven facilities. We are positioned to meet the high production volumes of our customers with added capacity for growth. Position Summary As a Technical Service Specialist, you will provide accurate and efficient technical support to customers for all field product issues. While most of the job will be to answer customer phone calls and emails to provide technical support questions, you may travel to customer locations to troubleshoot in person.
Requirements
- High school education or equivalent required
- Technical customer support experience
- Hands on engine repair experience, to include working with electrical, mechanical, and/or fuel systems required
- Computer proficiency with Microsoft Office Suite
- Engine knowledge, including internal combustion operation, diesel engine operation, failure analysis, assembly/disassembly, and troubleshooting
- Electrical knowledge, including theory and operation, testing methods, and troubleshooting
- Ability to multi-task in a fast-paced environment
- Strong problem solving and follow-up skills
- Ability to collaborate within all levels of the organization
- Ability to communicate in English effectively.
Nice To Haves
- Bachelor’s degree in automotive technology or a related field preferred
Responsibilities
- Provide product support by responding to customer requests via phone, email, website, and occasionally in-person
- Notify internal departments of emerging and trending field issues
- Administer warranty requests received from the customer, Original Equipment Manufacturer (OEM), and internal departments
- Troubleshoot in service engines at customer locations. Field locations may be in North America or outside North America
- Analyze warranty requests and make adjudications/judgments on claims
- Minimize all warranty costs
- Receive and analyze parts returned for field warranty claims
- Support technical publications with authoring and validation of technical documents
- Repair engines that are returned from the field or that are damaged by production
- The employee must occasionally lift and/or move up to 40 pounds
- Review and analyze returned engines
Benefits
- PSI offers a wide range of benefits from medical, dental, and vision to pet insurance as well as discounted prescription plans.
- Additionally, we also provide a 401k match, life insurance and AD&D, short- and long-term disability, and an employee assistance program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
