Technical Service Specialist

SNA Displays • Dallas, TX

21h

About The Position

The technical service specialist will work closely with the Director of Service to manage all aspects of service within the company during overnight hours.

Requirements

• Organization
• Attention to Detail
• Communication Proficiency
• Problem Solving
• Reliability
• Documentation Skills
• High School Diploma or equivalent
• At least two years relevant experience

Nice To Haves

• Sedna Presenter Experience.

Responsibilities

• Manage accurate data entry for new projects, including inventory setup and tracking within the company’s software systems.
• Serve as a primary point of contact for clients, responding to emails and phone inquiries related to service requests, outages, and operational issues.
• Coordinate and dispatch subcontractors to customer sites requiring service, maintenance, or repair.
• Oversee the shipment and return of spare parts between field locations and the Knoxville repair facility.
• Respond to client inquiries regarding the status of active and completed projects, ensuring clear and timely communication.
• Manage service and warranty-related projects, including tracking, documentation, and follow-up.
• Participate in and support Sedna system training and ongoing platform usage.
• Support after-hours and nighttime operations as required to maintain service continuity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees