Technical Service Specialist

SNA Displays•Dallas, TX

2d•$26 - $36•Remote

About The Position

The technical service specialist will work closely with the Director of Service to manage all aspects of service within the company during overnight hours.

Requirements

Organization
Attention to Detail
Communication Proficiency
Problem Solving
Reliability
Documentation Skills
High School Diploma or equivalent
At least two years relevant experience

Nice To Haves

Sedna Presenter Experience.

Responsibilities

Manage accurate data entry for new projects, including inventory setup and tracking within the company’s software systems.
Serve as a primary point of contact for clients, responding to emails and phone inquiries related to service requests, outages, and operational issues.
Coordinate and dispatch subcontractors to customer sites requiring service, maintenance, or repair.
Oversee the shipment and return of spare parts between field locations and the Knoxville repair facility.
Respond to client inquiries regarding the status of active and completed projects, ensuring clear and timely communication.
Manage service and warranty-related projects, including tracking, documentation, and follow-up.
Participate in and support Sedna system training and ongoing platform usage.
Support after-hours and nighttime operations as required to maintain service continuity.

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