Technical Service Scientist, BioMonitoring

The businesses of Merck KGaA, Darmstadt, Germany • Burlington, MA

2d • Hybrid

About The Position

The BioMonitoring business of MilliporeSigma Corporation is seeking a Technical Service Specialist to support the microbiology quality control field, with a strong focus on the pharmaceutical, biotech, food, beverage, and other regulated microbiological testing markets. BioMonitoring is focused on supporting microbiology needs, particularly focused in regulated markets, such as pharma/biotech, food suppliers, manufacturing, processing facilities, testing laboratories, beverage manufacturers, pharmacy/hospital microbiology labs, and drinking water. This Technical Service Specialist will be digitally savvy with strong communication skills and engage with customers digitally through virtual meetings, voice and video calls, website chat functions, and email inquiries. They will understand various microbiological workflows, including but not limited to sterility testing, pathogen testing, bioburden, environmental monitoring, and rapid microbial technologies. They will work collaboratively with customer quality assurance and quality control groups, utilizing internal partners such as Product management, Commercial Sales, Field Marketing, Technology Specialists, and Global Product Quality teams at various manufacturing sites, as necessary to maintain a high level of customer satisfaction. Travel expectations are >15%. This is a hybrid role, alternating flexibly between remote work and office days in Burlington, MA.

Requirements

• Bachelor Degree in Microbiology, Molecular Biology, Biology, Quality/Regulatory, or other Life Science discipline
• 1+ years of microbiology lab experience

Nice To Haves

• Experience utilizing Salesforce and ability to work with additional internal digital tools
• Proficient experience with Microsoft Office tools, including but not limited to Word, PowerPoint, Outlook, and Teams
• Proficiency in technical writing, with the ability to create and summarize scientific studies and investigations
• Familiarity with AOAC, food safety regulations, hygiene monitoring, EPA guidelines, and relevant microbiological United States Pharmacopeia chapters, with emphasis in quality control is a plus
• Demonstrated ability to work in a matrixed organization inspiring teamwork to achieve results
• Skilled in supporting customers in offering remote (email, phone, online) technical assistance in an organized and timely manner
• Experience with robotics and automation in a regulated setting
• Skilled in addressing customer concerns and determining corrective actions
• Demonstrates problem-solving skills and sound judgment to prioritize issues or gaps in day-to-day activities, such as troubleshooting
• Skilled in achieving technical competency, product knowledge, understanding of workflow, and competitive landscape
• Experience as a Scientist, Microbiologist or Molecular Biologist, with a knowledge and understanding of microbiology quality control

Benefits

• health insurance
• paid time off (PTO)
• retirement contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees