Technical Services Application Scientist

Exact Sciences • Madison, WI

1d • $57,000 - $102,000

About The Position

At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others. Position Overview The Application Scientist I, Technical Services is responsible for providing outstanding technical support of Exact products to Exact Sciences Clinical Lab customers. This position works in collaboration with others on troubleshooting and resolving customer assay questions or issues in a timely manner. This position will also work on transferring new development projects and bringing enhancements of current products and processes to the customer. This position may include approximately 15% travel.

Requirements

• Bachelor’s degree in life sciences or related field.
• 3+ year of professional work experience in life sciences, or related field.
• Demonstrated ability to successfully use molecular biology techniques.
• Demonstrated ability to analyze data with tools such as Microsoft Excel or JMP.
• Proficient in Microsoft Office to include Excel and Word.
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
• Authorization to work in the United States without sponsorship.

Nice To Haves

• Experience working in a medical device field.
• Experience working with Next Generation Sequencing Technology.
• Experience working in an ISO 13485, FDA GMP, or USDA regulated environment.
• Experience working in a technical support function.
• Demonstrated understanding of the Quality System Regulations and Service requirements defined therein.

Responsibilities

• Receive and document incoming customer communications.
• Work cooperatively with the Technical Services team and when appropriate internal functional departments to troubleshoot and resolve customer questions or requests in the areas of reagent, consumables, and assay related issues.
• Support troubleshooting of customer issues through root cause investigation, experiment design, study execution, data analysis, and reporting.
• Conduct bench level experiments within several product areas.
• Clearly and accurately summarize and document troubleshooting activities or technical summary.
• Conduct enhancement activities of existing products or processes and assist in implementation of new product launches.
• Prepare reports and documentation providing the analysis or summarization of project status and results.
• Assist with metrics tracking to monitor performance of the technical services team and quality of the product delivered to the laboratory customer.
• Draft and distribute content of customer communications including customer notifications and technical or service bulletins.
• Identify, contribute, implement, and report on improvements in processes and products.
• Clearly, frequently, and accurately communicate with employees and customers in person, via the telephone, or by email.
• Provide technical and hands-on support to laboratory customers.
• Apply analytical and troubleshooting skills.
• Ability to work in a detail-oriented manner with solid organizational skills.
• Maintain confidentiality of sensitive information.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company’s Quality Management System policies and procedures.
• Regular and reliable attendance.
• Ability to lift up to 40 pounds for approximately 5% of a typical working day.
• Ability to work seated for approximately 70% of a typical working day.
• Ability to work standing for approximately 30% of a typical working day.
• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 70% of a typical working day.
• Excellent customer facing skills and abilities.
• Ability to follow company safety guidelines.
• Ability to comply with any applicable personal protective equipment requirements.

Benefits

• Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees