Technical Service Representative

RJ Young • Nashville, TN

19h • Onsite

About The Position

This is a field-based, hands-on hardware technician position focused on the physical repair and maintenance of multifunctional office equipment such as copiers, printers, scanners, and fax machines. The role requires mechanical inclination and problem-solving skills, involving diagnosing and repairing mechanical and electrical issues, performing preventative maintenance, and replacing parts. Additionally, the Technical Service Representative will set up devices for basic network connectivity (print/scan) and provide basic training to end-users on hardware functions. This is explicitly not an IT or help desk role, but rather a hands-on position working in the field to keep office technology running and customers satisfied.

Requirements

• Mechanically inclined and enjoys working with hands
• Enjoys solving real-world problems and being out in the field
• High school diploma or equivalent
• Ability to drive long distances to service a device
• Ability to carry a tool bag weighing up to 30lbs
• Ability to lift up to 100lbs to assemble some device components
• Ability to move equipment (machines typically have casters) to access components
• Flexibility and adaptability to varying customer locations and environments

Nice To Haves

• Two-year technical degree
• Prior Xerox experience
• Prior electrical/mechanical/computer experience

Responsibilities

• Diagnose and repair mechanical and electrical issues on copiers, printers, scanners, and fax machines
• Perform preventative maintenance and part replacements
• Set up devices to print and scan on basic networks (connectivity knowledge helpful, but this is not an IT role)
• Provide basic training to end users on hardware functions
• Work independently in the field, while staying connected with your service team
• Keep detailed service records and submit mileage, payroll, and call reports
• Maintain a clean and professional appearance (yourself and your company vehicle)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees