Technical Service Representative

Eastman Chemical Company • Kingsport, TN

12h • Hybrid

About The Position

The Technical Service Representative will provide our customers material conversion technology support within Eastman's Biodegradables Technology Division in Kingsport, Tennessee. Our customers serve numerous markets, including the food service and food packaging markets and use conversion technologies such as profile extrusion, foamed sheet extrusion, thermoforming, and injection molding. Location: Primarily seeking on-site in Kingsport, TN, with openness to remote work arrangements.

Requirements

• High School Degree.
• > 5 years’ experience in injection molding and extrusion, particularly in biodegradable materials.
• Proficiency with extrusion, injection molding, and other conversion technologies, particularly related to biodegradable materials.
• >50% travel while working (part-time).
• Knowledge of markets and convertors associated with biodegradable food service.
• Eastman will not accept applicants for this offered position who require visa sponsorship, including those whose status is F-1 visa OPT who subsequently would require ongoing visa sponsorship.

Nice To Haves

• Preferred: Bachelor’s degree in a technical field.
• Preferred: >10 years experience.
• Preferred: Strong existing relationship with convertors in biodegradable markets.

Responsibilities

• Promote customer trials and evaluations
• Understand the customer’s demands and challenges. Help develop technical information for customer engagement
• Knowledgeable about industry relevant secondary operations
• Partner with Product Development team to deliver products that a market needs and that will bring value to Eastman
• Collaborate with cross-functional teams, including Sales, Technology and Quality Assurance, to develop and implement technical strategies and solutions.
• Stay up-to-date with industry trends, regulations, and advancements in feed technology, and share relevant information with internal teams and customers.
• Collect and analyze customer feedback and market insights to identify opportunities for product improvement and innovation.
• Provide technical content to product presentations, leaflets and brochures to support sales and create papers and posters for technical forums.
• Act as a technical advisor to the sales team, and assist with customer inquiries, product positioning, and market development.
• Build and maintain strong relationships with key customers and industry associations.
• Represent the company at industry conferences, trade shows, and technical forums.

Benefits

• Base pay plus performance-based incentive opportunities that let you share in our success.
• Comprehensive medical, prescription-drug, and dental coverage—paired with a Health Savings Account option to help you save tax-free dollars for care today or in the future.
• A robust menu of voluntary benefits—including vision, optional life, critical-illness protection, and more—so you can tailor coverage to fit your life.
• Holistic wellness support: financial-planning tools, family-building assistance (adoption, pregnancy, and fertility resources), parental leave, and confidential Employee Assistance Program counseling.
• 401(k) with a company match—plus an additional annual retirement contribution from Eastman to accelerate your long-term savings.
• Eleven paid holidays, one personal day, paid time off, and paid vacation to recharge, celebrate, or handle life’s moments.
• Access to mentorship, learning resources, and leadership programs that empower you to thrive in your current role and chart the next steps in your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED