Technical Service Manager - US Beef

Phibro Animal Health Corporation A•Teaneck, NJ

44d•Remote

About The Position

Phibro Animal Health Corporation is a publicly traded, global organization with a rich history in animal health and nutrition as a manufacturer and marketer of medicated feed additives, vaccines, nutritional specialty products, and mineral nutrition. We strive to be a trusted partner with livestock producers, farmers, veterinarians, and consumers who raise or care for farm and companion animals by providing solutions to help them maintain and enhance the health of their animals. Phibro is a diversified company in manufacturing and marketing products for ethanol performance, microbials for plants, home and industrial applications, and specialty chemicals for various industrial markets. In addition to, Phibro's revenues are in excess of $1 billion and are supported by over 2,400 employees worldwide. At Phibro, people are our greatest asset. We strive to develop a diverse workforce that fosters an environment where people feel supported in openly sharing their creativity and skills that allows them to be the most successful that they can be. If you are interested in working for Phibro and feel that you do not meet all qualifications, we encourage you to apply as you might be the right candidate for this role or other positions. The Technical Service Manager - US Beef is an integral part of our Sales team based out of our US - Teaneck, NJ - Remote site.

Requirements

Advanced degree in ruminant nutrition and/or ruminant physiology, Ph.D., preferable, and will consider DVM with appropriate background and depth of experience.
Minimum ten years of industry experience in technical support role with primary expertise in beef cattle nutrition and management. Previous product development experience encouraged.
A recognized, positive participant in a team-oriented and performance-driven work environment. Proactively communicates, gives and receives feedback well, accepts responsibility, and celebrates individual and collective achievements of the team.
Familiar with the basic principles of beef economics and able to make the appropriate connections between product science and business.
Must possess strong written and verbal communication skills and the ability to make professional presentations and proposals to both internal and external audiences.
Demonstrated ability to build and maintain strategic customer relationships and have the versatility to handle multiple priorities and work in a self-directed manner.
Proven track record of proactively accomplishing assigned goals and objectives.
Ability to maintain a positive attitude and treat each client and coworker with courtesy and respect.
Ability to translate client needs into products/services.
Able to handle client complaints with calm demeanor and professional attitude.
Able to technically assist and understand client needs and provide problem resolution.
Develop and maintain relationships with internal and external clients.
Extensive client interaction skills.
Must have business acumen, energy and drive, positive attitude, client focused, flexible and empathetic.
Must have planning skills sufficient for establishing work priorities and meeting client commitments.
Must have proven sales skills and previous contact with clients and their operation.
Must have sales skills to effectively help the client to overcome obstacles.
Strong client satisfaction skills essential.
Strong empathic approach to client needs.
A motivated self-starter, work well in groups and demonstrate excellent customer service.

Responsibilities

Work with sales team to develop and implement customer specific account plans and strategies that actively support the US beef business and geography-specific sales goals and objectives.
Support achievement of budgeted sales for Phibro beef product portfolio by creating product awareness and demand.
Lead Phibro nutritionist advisory board strategy and plan
Build strategic relationships with consulting nutritionists and staff nutritionists at major feedyards and feed manufacturers, veterinarians, and key university researchers.
Develop and provide product, marketing and technical training for the sales team and our customers.
Provide technical support for customers, key influencers and end users, insuring proper use of products in the US beef portfolio.
Participate in preparation of sales support materials for use by the sales team and customers.
Participate in design and implementation of research and demonstration trials to support and expand sales of existing products.
Actively propose and identify new product needs.
Following internal approval processes, actively publish research trial results in the scientific literature, conference proceedings, and industry magazines in order to protect and grow the scientific-foundation and validation of our team, our products, and our brand.
Communicate to the sales team and all cross-functional internal colleagues of evolving issues/trends and their potential impact within the beef and relevant agriculture/protein industries by remaining current with industry reports and scientific literature, attending professional meetings, and through direct contact with experts.
Keep account managers, business director, and technical team informed of all activities with current and prospective customers, key influencers and end users through active communication and active CRM usage.