Technical Service & Development Manager
About The Position
Provide technical support to customers and internal teams regarding biopolymer products and applications Troubleshoot and resolve technical issues in a timely manner Develop and deliver technical training to customers and internal teams Create and maintain technical documentation to support product knowledge and application Collaborate with the sales team and Technology Laboratory to identify customer needs and provide technical solutions that meet those needs Stay current with industry trends and advancements in biopolymer technology Perform Kaneka 1 on 1 meetings as per KAH policy. Support other Kaneka businesses as requested by management. Participate in Company-related initiatives (i.e. Best Practices) as directed by management. Participate in regularly scheduled training (i.e. Safety, IT) as requested by management. Participate in local functions as needed. Actively engage with digital platforms (i.e. SAP) to efficiently perform duties related to the Biopolymers business. Must demonstrate the following emotional intelligence skills: Emotional Empathy Positive Attitude Excellent Communication Skills Flexibility / Adaptability Interpersonal Skills
Requirements
- Emotional Empathy
- Positive Attitude
- Excellent Communication Skills
- Flexibility / Adaptability
- Interpersonal Skills
Responsibilities
- Provide technical support to customers and internal teams regarding biopolymer products and applications
- Troubleshoot and resolve technical issues in a timely manner
- Develop and deliver technical training to customers and internal teams
- Create and maintain technical documentation to support product knowledge and application
- Collaborate with the sales team and Technology Laboratory to identify customer needs and provide technical solutions that meet those needs
- Stay current with industry trends and advancements in biopolymer technology
- Perform Kaneka 1 on 1 meetings as per KAH policy.
- Support other Kaneka businesses as requested by management.
- Participate in Company-related initiatives (i.e. Best Practices) as directed by management.
- Participate in regularly scheduled training (i.e. Safety, IT) as requested by management.
- Participate in local functions as needed.
- Actively engage with digital platforms (i.e. SAP) to efficiently perform duties related to the Biopolymers business.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
