Technical Service Associate

Pentair•Manitowoc, WI

20d•$42 - $45

About The Position

Technical Service Associate – Manitowoc, WI At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our purpose into practice, inspiring people to move, improve and enjoy life’s essential resources for happier, healthier lives. From our residential and business water solutions to our sustainable innovations and applications, our 9,750 global employees serve customers in more than 150 countries, working to help improve lives and the environment around the world. We have an opportunity for a Technical Service Associate to join our Manitowoc, WI team. You will provide technical field service support and product/policy information to channel partners and customers and assure channel partner and customer issues are resolved to completion, while minimizing warranty and non-warranty costs. You will also participate and assist in various aftermarket service functions as required. You will: Provide phone and other means technical field service support and product/policy information to channel partner and customers. Establish and maintain effective relationships with internal and/or external customers. Negotiate and manage channel partner and customer satisfaction requests while controlling costs. Meet commitments and respond promptly to channel partner and customer requests. Understand, implement, and interpret company service policies and procedures to channel partner and customers. Express ideas and thoughts verbally and/or in written form, and possess a high degree of tact, diplomacy, problem solving skills and mature judgment. Proficiency in use of company business systems and maintain technical and policy reference requirements. Participate in other areas of aftermarket service as requested.

Requirements

Technical Degree in Refrigeration; with a minimum of one year of experience in Refrigeration or Product/Customer Service is required.
Will consider a minimum of four years of refrigeration field service or HVAC experience in lieu of education.
Federally certified refrigerant handler (Type I and II, certification preferred).
Must be efficient, accurate and capable of a high-volume call workload.
Ability to clearly express ideas and thoughts – written and verbally.
Possess a high degree of tact, diplomacy, problem solving skills and mature judgment.
Ability to work independently and within a team environment.
Strong personnel management and interpersonal skills with a high level of integrity.
Familiar and able to work with Microsoft Office programs: Outlook, Word and Excel.

Nice To Haves

Experience working with ice machines is strongly preferred.

Responsibilities

Provide phone and other means technical field service support and product/policy information to channel partner and customers.
Establish and maintain effective relationships with internal and/or external customers.
Negotiate and manage channel partner and customer satisfaction requests while controlling costs.
Meet commitments and respond promptly to channel partner and customer requests.
Understand, implement, and interpret company service policies and procedures to channel partner and customers.
Express ideas and thoughts verbally and/or in written form, and possess a high degree of tact, diplomacy, problem solving skills and mature judgment.
Proficiency in use of company business systems and maintain technical and policy reference requirements.
Participate in other areas of aftermarket service as requested.