Technical Customer Service & Sales Associate

Everblue • Huntersville, NC

2d • Hybrid

About The Position

At Everblue, we help people build careers in energy efficiency and sustainability through industry-leading training, certifications, and technology solutions. Our mission is to support professionals, contractors, and organizations nationwide in creating a more sustainable future.
We’re looking for a proactive, sales-minded problem solver to join our team as a Technical Customer Service & Sales Associate. In this role, you’ll be the trusted guide for our customers—helping them navigate programs, enroll in the right training, and move confidently toward their career goals.
This is not a script-reading support role. It’s a position for someone who can think on their feet, adapt quickly, and take ownership of making every customer interaction a success.

Requirements

• 2–5 years of experience in customer service, inside sales, technical support, or a related role
• Strong communication, empathy, and active listening skills
• Comfort learning new systems and troubleshooting user issues
• Consultative, sales-oriented mindset
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Experience using CRM tools and Microsoft Office
• Collaborative, adaptable team player

Nice To Haves

• Experience in education, SaaS, or training environments preferred
• Familiarity with Google Drive is a plus
• Bachelor’s degree preferred or equivalent relevant experience

Responsibilities

• Serve as the first point of contact for customers via phone, email, live chat, and web inquiries
• Guide customers to the right courses or certifications based on their goals
• Explain program benefits, eligibility, and distinctions between offerings such as HOMES and HEAR
• Accurately process enrollments, sales orders, and support requests
• Maintain detailed and accurate records in the CRM
• Troubleshoot semi-technical issues related to online training platforms, exams, and credentials
• Escalate complex cases as needed
• Conduct proactive outreach to applicants and past customers for updates, renewals, and re-engagement
• Identify upsell and cross-sell opportunities through consultative, educational conversations
• Deliver clear, human-centered guidance around benefits, timelines, and application status
• Collaborate with sales, marketing, product, and training teams
• Recommend process improvements to enhance efficiency and customer experience

Benefits

• Mission-driven work supporting clean energy and workforce development
• Professional growth and development opportunities
• Hybrid work model after an initial in-office period in Huntersville, NC
• Supportive, collaborative culture that values initiative and humor

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level