Technical Service Associate
About The Position
Accessible Technologies, Inc., has been designing, manufacturing and marketing high performance automotive and industrial products for almost 30 years. First with our ProCharger division, the industry-leader in intercooled centrifugal supercharger systems for street, street/strip and racing applications on cars, trucks, SUVs, motorcycles and boats. In recent years the company expanded into industrial applications with its Inovair division. Inovair expands the application of high efficiency geared centrifugal blower technology within forced induction, aerospace, municipal and industrial applications. Our dedication to innovation and continuous product development is our key to maintaining market leadership and enables our growth into new industries. For more company information, please visit our websites at www.procharger.com and www.inovairblowers.com. We are seeking a Technical Service Associate for our ProCharger division with strong customer service / parts sales experience, automotive knowledge, and an understanding of high-performance motorsports.
Requirements
- Strong automotive knowledge and mechanical ability
- Technical problem-solving skills
- Technical or automotive parts sales
- Multi-line and/or call center experience preferred
- Excellent communications skills, particularly the ability to listen, understand and explain technical information
- Experience and proven strengths in troubleshooting technical products on the telephone and in person
- Understanding and/or passion for high performance and motorsports preferred
- High performance aftermarket knowledge, forced induction experience preferred
- Strong internet knowledge including social media
- Proven track record of providing superior customer service
- Computer and internet experience required
- Recognized track record in attendance and punctuality
- Enthusiasm for teamwork, customers and forming professional relationships
Responsibilities
- Assuring the technical service and sales support phone center is properly staffed and that our dealers and customers receive world-class service.
- Accurately entering orders received via phone, fax and email.
- This position is involved with many areas of the company and heavily supports the sales, engineering, and marketing teams.
- As part of the Technical Service Team, you will also assist engineers with the development of new products, perform installations on beta applications and assist with maintenance of the company owned fleet of performance vehicles.
- Research, track and monitor internet sites including relevant forums, contributing as needed representing ProCharger.
- There may be limited travel while attending trade shows and exhibiting at automotive events and drag races.
Benefits
- Accessible Technologies, Inc. offers great benefits along with an outstanding teamwork environment.
- Accessible Technologies is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
