Technical Sales Specialist

Johnson Controls • San Leandro, CA

3d • $90,000 - $130,000

About The Position

Build your best future with the Johnson Controls team! As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! What we offer Competitive base salary and a comprehensive bonus program. Three weeks paid vacation in a calendar year/holidays/sick time/three PTO days in a calendar year. Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one. Extensive product and on the job/cross training opportunities Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy Providing Scheduling and management support. JCI Employee discount programs (The Loop by Perk Spot) Check us Out: A Day in Life at JCI! What you will do: The Technical Security Systems Specialist is responsible for coordinating technical support for all physical security systems and hardware. Serves as a subject matter expert in company systems, processes, and procedures and coordinates complex security technology projects. Ensures successful implementation of deliverables in accordance with company standards and industry best practices. How you will do it: · Design training documentation and coordinate training sessions with in-house SMEs or system manufacturers. · Design and maintain an audit program and track compliance with standard practices and procedures. Identify and remedy potential issues or concerns in consultation with System Support Manager · Document current technical configurations, process map workflows, and create presentations. · Act as subject matter expert and take ownership for assigned systems, processes and deliverables. · Apply industry best practices to initiatives involving the improvement of security systems and hardware. · Coordinate with electronic security vendor partners to achieve a high level of client satisfaction. · Conduct research and analysis as requested by leadership to support key stakeholders and projects. · Compile and format transactional or statistical reports for presentation at all levels of the organization. · Coordinate collaborative meetings to ensure ongoing progress towards targeted objectives while promoting active dialog and team cohesion. · Maintain positive working relationships between peers and managers as well as clients, integrators, vendors, tenants, and other partners. Use tact and diplomacy to exchange information and handle sensitive issues while maintaining confidentiality. · May direct day-to-day operations and workflows for a small team as needed.

Requirements

• Bachelor’s degree in computer science, Business, Finance, Criminal Justice, or equivalent education and related training required.
• Five or more years’ experience in physical security technology or security operations.
• Ability to manage complex processes and competing priorities with minimal supervision.
• Leadership experience including implementation of best practices, planning and management of projects, and ability to interpret and convey complex, difficult, or sensitive information.
• Strong verbal/written communication ability to communicate complex information in a succinct manner.
• Demonstrated ability to learn multiple software applications and advanced proficiency with Microsoft Office software products.

Nice To Haves

• Prior experience with the following physical security technology products: Access Control: Honeywell ProWatch, Video Surveillance: Verint / March Networks, Alarm Systems: Bosch / DMP / Pacom.
• Advanced experience manipulating large datasets using Excel, Access, and SQL Server Management Studio.
• Professional certification in the security industry (ASIS Physical Security Professional or similar).

Responsibilities

• Design training documentation and coordinate training sessions with in-house SMEs or system manufacturers.
• Design and maintain an audit program and track compliance with standard practices and procedures.
• Identify and remedy potential issues or concerns in consultation with System Support Manager
• Document current technical configurations, process map workflows, and create presentations.
• Act as subject matter expert and take ownership for assigned systems, processes and deliverables.
• Apply industry best practices to initiatives involving the improvement of security systems and hardware.
• Coordinate with electronic security vendor partners to achieve a high level of client satisfaction.
• Conduct research and analysis as requested by leadership to support key stakeholders and projects.
• Compile and format transactional or statistical reports for presentation at all levels of the organization.
• Coordinate collaborative meetings to ensure ongoing progress towards targeted objectives while promoting active dialog and team cohesion.
• Maintain positive working relationships between peers and managers as well as clients, integrators, vendors, tenants, and other partners.
• Use tact and diplomacy to exchange information and handle sensitive issues while maintaining confidentiality.
• May direct day-to-day operations and workflows for a small team as needed.

Benefits

• Competitive base salary and a comprehensive bonus program.
• Three weeks paid vacation in a calendar year/holidays/sick time/three PTO days in a calendar year.
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one.
• Extensive product and on the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Providing Scheduling and management support.
• JCI Employee discount programs (The Loop by Perk Spot)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees