Technical Sales Specialist

Standex Engraving • Maumee, OH

6d

About The Position

Overview GS Engineering, a division of Standex Engraving, is seeking a Technical Sales Representative to grow sales, forging new and positive customer relationships and outcomes. This is an exciting, full-time, salaried role offering opportunities for future growth and advancement with successful performance and development. What You'll Do Lead customer programs with a strong focus on exceeding customer expectations and delivering a best-in-class project management experience. Establish, implement, and continuously improve standards, processes, and best practices to elevate the overall customer experience. Manage and track project schedules accurately, ensuring timely execution and proactive communication of approvals, risks, issues, and project requirements. Maintain and update program tracking data within the global customer portal and SAP to ensure accurate, real-time visibility. Support tool trials at GS by coordinating cross-functional resources, materials, part and tool shipments, process development activities, and by addressing customer feedback and concerns. Support customer tool launches in the field, including on-site launch support when required, and coordinating internal teams and resources to ensure successful execution. Prepare quotes for service work and spare parts in alignment with customer needs and program requirements. Plan, coordinate, and support customer training activities related to tools, processes, and maintenance. Define and maintain standards for tool documentation, maintenance manuals, and spare parts lists, and ensure all required documentation is delivered with each tool release.

Requirements

• Bachelor’s degree in Engineering or equivalent hands-on experience as a Journeyman Model Maker, Tool Maker, Die Maker, or Pattern Maker.
• 2-4 years’ experience in technical customer service or customer-facing technical roles is strongly preferred.
• Demonstrated leadership capabilities with a collaborative, team-oriented approach.
• Strong technical acumen, including hands-on familiarity with vacuum forming processes, and the ability to quickly develop deep knowledge of company products, services, and systems.
• Continuous improvement mindset with a passion for challenging the status quo and enhancing processes and systems.
• Proven ability to perform effectively in high-pressure, fast-paced environments, with exceptional prioritization and time management skills.
• Proficiency with modern business and technical software, including Microsoft Project, Microsoft Office, web-based applications, chat platforms (e.g., Slack), and basic computer troubleshooting.
• Strategic and proactive thinker who anticipates needs, plans ahead, and equips teams with the tools and information required for success.
• High level of self-awareness, adaptability, and openness to new ideas and perspectives.
• Unique blend of analytical thinking, hands-on problem-solving ability, and a strong customer-service orientation.
• Strong advocate for both customers and internal teams, recognizing that personal success is directly tied to the success of others.
• Ability to work extended or non-standard hours, including weekends, as required by workload and project demands.
• Ability to sit, stand, and walk for extended periods of time.
• Ability to safely lift up to 50 pounds.
• Willingness and ability to travel up to 30% of the time internationally, including North America, Asia, and Europe.

Nice To Haves

• 2+ years experience with thermoplastic forming, surface texturing, or decorative film integration processes (such as IMG or Male Vacuum forming) preferred

Responsibilities

• Lead customer programs with a strong focus on exceeding customer expectations and delivering a best-in-class project management experience.
• Establish, implement, and continuously improve standards, processes, and best practices to elevate the overall customer experience.
• Manage and track project schedules accurately, ensuring timely execution and proactive communication of approvals, risks, issues, and project requirements.
• Maintain and update program tracking data within the global customer portal and SAP to ensure accurate, real-time visibility.
• Support tool trials at GS by coordinating cross-functional resources, materials, part and tool shipments, process development activities, and by addressing customer feedback and concerns.
• Support customer tool launches in the field, including on-site launch support when required, and coordinating internal teams and resources to ensure successful execution.
• Prepare quotes for service work and spare parts in alignment with customer needs and program requirements.
• Plan, coordinate, and support customer training activities related to tools, processes, and maintenance.
• Define and maintain standards for tool documentation, maintenance manuals, and spare parts lists, and ensure all required documentation is delivered with each tool release.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level