Technical Sales Manager

TEKsystems•Libertyville, IL

1d•$46 - $46•Onsite

About The Position

Own and manage customer relationships across the United States and Canada; Drive revenue growth across OEM, distributor, representative, and end-user channels; Lead quotation strategy, pricing alignment, and commercial negotiations; Maintain pipeline visibility, forecasting accuracy, and opportunity strategy; Provide first-level technical support including product selection, application guidance, and troubleshooting; Review customer requirements, specifications, and application details; Serve as technical escalation point prior to engineering involvement; Coordinate with engineering and operations on complex technical issues; Directly manage and develop inside sales team (2 team members); Set daily priorities and workload direction; Provide technical and commercial guidance on quotes and customer communication; Support training and development of product and application knowledge; Manage and support independent manufacturer representatives across the U.S. and Canada; Drive accountability to sales targets, pipeline activity, and market development; Provide technical, commercial, and strategic opportunity support; Coordinate national account strategy with representatives when applicable; Act as primary liaison between customers, representatives, engineering, operations, and leadership; Provide market intelligence including competitive positioning and product feedback; Support product launches, pricing updates, and sales enablement initiatives; Maintain CRM activity, account management data, and forecasting accuracy; Support sales planning, budgeting, and performance reporting; Focusing on the team to understand the products and the applications; Focusing on the margins; Target sales goals; Continue to help with developing the website - application notes, videos, pricing; There will be some core application support for level one engineering; Liaison between Sales/Customers and the engineering team; Re stepping through the datasheets on products; Reframing the engineering wording to be client facing; Managing the order processing/customer service reps that are on the team - 2 people; Handling an escalated customer concern that could be considered more technical The role involves driving mindshare with reps, understanding products/applications, managing pricing, and analyzing competitive products/pricing. Responsibilities include targeting sales goals, contributing to website development and content creation, and acting as a liaison between engineering, sales, and customers. The position provides level one application engineering support and handles limited technical support, often involving data sheet interpretation and communication with engineering. The individual will manage two customer service team members for order entry and initial support, and may handle high-end quoting. A key aspect is managing independent manufacturer representatives (companies acting as the sales force) across the US and Canada, setting their sales targets. Cross-functional coordination with engineering and the production team for lead times and critical issues is also required.

Requirements

Experience working with manufacturer representatives, distributors, or OEM customers preferred
Previous leadership or team mentorship experience preferred
Electronics Engineering Degree will be highly preferred for this role - not a must have
GED at min
Strong customer communication and relationship management skills
Strong commercial judgment and negotiation ability
Highly organized and self-directed
Ability to balance sales objectives with technical customer support needs
Customer focus
Technical Skills
Need to understand how to create margins for teams
Adaptability
Team player
Self starter
Customer first approach
The ideal candidate is customer-focused with critical technical capabilities and a 'distributor mindset,' working collaboratively through reps.
Required technical knowledge includes discrete signals, temperature thermocouples, RTDs, discrete DC signals, and frequency inputs, with experience in process control and automation being relevant.
Essential soft skills include adaptability, being a self-starter, and possessing strong customer-facing communication skills, particularly in handling misapplied products.

Nice To Haves

Experience working with manufacturer representatives, distributors, or OEM customers preferred
Previous leadership or team mentorship experience preferred
Electronics Engineering Degree will be highly preferred for this role - not a must have

Responsibilities

Own and manage customer relationships across the United States and Canada
Drive revenue growth across OEM, distributor, representative, and end-user channels
Lead quotation strategy, pricing alignment, and commercial negotiations
Maintain pipeline visibility, forecasting accuracy, and opportunity strategy
Provide first-level technical support including product selection, application guidance, and troubleshooting
Review customer requirements, specifications, and application details
Serve as technical escalation point prior to engineering involvement
Coordinate with engineering and operations on complex technical issues
Directly manage and develop inside sales team (2 team members)
Set daily priorities and workload direction
Provide technical and commercial guidance on quotes and customer communication
Support training and development of product and application knowledge
Manage and support independent manufacturer representatives across the U.S. and Canada
Drive accountability to sales targets, pipeline activity, and market development
Provide technical, commercial, and strategic opportunity support
Coordinate national account strategy with representatives when applicable
Act as primary liaison between customers, representatives, engineering, operations, and leadership
Provide market intelligence including competitive positioning and product feedback
Support product launches, pricing updates, and sales enablement initiatives
Maintain CRM activity, account management data, and forecasting accuracy
Support sales planning, budgeting, and performance reporting
Focusing on the team to understand the products and the applications
Focusing on the margins
Target sales goals
Continue to help with developing the website - application notes, videos, pricing
There will be some core application support for level one engineering
Liaison between Sales/Customers and the engineering team
Re stepping through the datasheets on products
Reframing the engineering wording to be client facing
Managing the order processing/customer service reps that are on the team - 2 people
Handling an escalated customer concern that could be considered more technical