Technical Review Specialist, Mass Save Turnkey Services

Abode Energy Management•Concord, MA

2d•$65,000 - $75,000•Remote

About The Position

Abode plays a critical role in managing the residential component of the Mass Save® program, ensuring operational efficiency and ensuring that Home Performance Contractors consistently adhere to program standards. Mass Save recently launched a new statewide initiative called Turnkey Services, which aims to help moderate-income homeowners by providing incentives and a clear path for them to improve their homes with energy-saving upgrades, such as weatherization, heat pumps, and heat pump water heaters. This role focuses on reviewing documentation submitted by contractors at several points throughout the process —from the first planning stages to the project’s completion— and reaching out to resolve any issues identified. Abode’s involvement not only helps contractors stay on track but also ensures that homeowners have a positive experience and get the support they need. It’s a great opportunity for someone with relevant heat pump experience who wants to apply and expand their technical knowledge and skills to facilitate the installation of high-quality projects in communities that need it most.

Requirements

Previous experience with heat pump technology and residential heating systems.
Previous experience working hands-on with some element of the Mass Save® program is highly desirable for this position.
Some knowledge of residential construction and/or building science is required.
Demonstrated aptitude with software such as Microsoft Office, Excel and Salesforce.  Comfortable finding and presenting data clearly and logically, working across software programs as needed.
Detail-oriented, good math skills, ability to multitask; able to methodically keep track of many moving pieces within an overall rubric of detailed program rules.
Previous experience in a high-volume transactional role where it was important to balance maintaining throughput while adhering to quality standards.
Clear, effective, structured oral and written communications skills.
Adaptable, flexible, collaborative team player who brings a positive can-do attitude.
A self-starter, able to proactively manage competing demands and changing schedules to complete tasks in a timely and diligent manner.
Associate’s degree or higher and/or comparable knowledge gained through relevant experience.

Responsibilities

Technical Review of Projects: Complete a detailed review of quote submissions. This will include reviewing heat pump project details as well as other pre-weatherization opportunities (knob and tube removal, mold remediation, vermiculite remediation, structural concerns, etc.) This will also include ongoing project tracking and providing feedback to contractors. Ensuring that the contractors' documents and processes are complete and correct in the Mass Save® software. As time permits, identify trends from such reviews to help the Manager make improvements to the overall work processes.
Internal Support: Meeting regularly with internal teams to review the status of projects and clients, as well as bigger picture strategies to ensure ongoing success in the program. Assist with meetings with contractors to discuss specific projects as needed. Maintain and update program databases and customer management systems. Other tasks as assigned by the Manager.
Customer Support: Actively respond to email and phone inquiries related to program needs from customers and contractors. Respond to and provide ongoing support for resolution of customer and contractor issues.