Technical Quoting Engineer

Les Olson IT•Salt Lake City, UT

About The Position

Les Olson Company is seeking a detail-oriented MIT Quoting Specialist to join our Managed IT (MIT) team. This role is a vital part of the sales process, supporting our sales team with accurate, timely quoting and order processing for Managed IT hardware and software. The ideal candidate is organized, customer-focused, and thrives in a collaborative environment. While this role may not always involve direct customer interaction, your communication and accuracy will have a direct impact on sales success and customer satisfaction.

Requirements

Strong attention to detail and accuracy
Ability to manage multiple requests in a fast-paced environment
Excellent written and verbal communication skills
Customer- and team-oriented mindset
Willingness to continuously learn new products and technologies
2-4 years of related experience
Batchlor's degree in Business Administration, Management Information Systems or related field.

Nice To Haves

Experience with quoting, order processing, CRM, or Autotask is a plus

Responsibilities

Serve as a primary point of contact for product sourcing, pricing, availability, and technical information for the sales team
Respond to sales inquiries regarding products, features, pricing, and specifications via multiple communication channels
Receive, review, and manage quote requests through Salesforce and delegate as appropriate
Verify and validate all information provided by sales to ensure accuracy and completeness
Request additional details from sales when needed to avoid incorrect or costly solutions
Ensure all quotes are professional, accurate, and customer-ready
Update, review, and submit quote revisions as requested
Exercise sound judgment and creativity when handling non-standard hardware or software requests and provide alternative solutions when needed
Process accepted MIT quotes efficiently and accurately
Create Autotask tickets for approved products and services
Assist with proactive monthly reviews, including: Product updates and changes Pricing increases Subscription renewals and support agreements Hardware and software refresh opportunities
Notify sales of pricing or product changes affecting current or future quotes
Support team projects and assist coworkers as workload allows
Maintain and expand product knowledge through company and vendor-provided training