Technical Quality Manager

TravelCenters of America•Dallas, TX

35d•$19 - $19

About The Position

There's never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services. Driven by a passionate team, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives. From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA's success. This environment offers endless career opportunities for individuals interested in sharing their ideas, growing with the company and shaping TA's future. Job Summary Our Truck Service team is comprised of nearly 3,000 highly skilled technicians and spans coast to coast. With over 280 locations across the country, TA Truck Service has a solid foundation and a forward-thinking vision. As a Technical Quality Manager (TQM), you will provide vital support to the General Manager regarding the technical quality of the work performed in our bays. This individual assists in leading a team of trained technicians dedicated to returning travelers to the road better than they came. In this role, you can expect to: Be responsible for the quality of the work performed by technicians Assist in the implementation/execution of new company safety programs and helps to ensures all programs are in place; Manage the programs to ensure the safety of customers and employees alike In partnership with the General Manager, interview and hire technicians according to department staffing requirements that are capable of meeting or exceeding Company performance standards in accordance to our EEO policy statement Actively participate in developing an atmosphere that is conducive to receiving feedback from staff and customers As needed recommend coaching, disciplining, and/or termination of hourly associates according to company policy Assign and audit work, manage workflows, stage work and perform procedural reviews Manage wait times and act as a customer interface Improve the Truck Service Department's profitability by building and maintaining a strong loyal customer base within company policies

Requirements

A leader who sets the example when working alongside team members
1-2+ years of supervisory/leadership experience in truck or automotive shop preferred or other related business activity
Good verbal and written communication skills (i.e. give clear instruction to hourly staff to accomplish assigned task; motivate and train team)
Ability to perform all functions to assist when needed
Demonstrate proficient customer service skills to provide "Best in Class" service
Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists
Ability to work flexible hours including nights, weekends and some holidays in interior and exterior conditions
A valid driver's license

Nice To Haves

1-2+ years of supervisory/leadership experience in truck or automotive shop preferred or other related business activity

Responsibilities

Be responsible for the quality of the work performed by technicians
Assist in the implementation/execution of new company safety programs and helps to ensures all programs are in place; Manage the programs to ensure the safety of customers and employees alike
In partnership with the General Manager, interview and hire technicians according to department staffing requirements that are capable of meeting or exceeding Company performance standards in accordance to our EEO policy statement
Actively participate in developing an atmosphere that is conducive to receiving feedback from staff and customers
As needed recommend coaching, disciplining, and/or termination of hourly associates according to company policy
Assign and audit work, manage workflows, stage work and perform procedural reviews
Manage wait times and act as a customer interface
Improve the Truck Service Department's profitability by building and maintaining a strong loyal customer base within company policies