Technical Project Manager

Redwood Software•Long Beach, CA

8d•Onsite

About The Position

Red River is seeking a Technical Project Manager to oversee a portfolio of customer IT initiatives that span multiple technical and operational teams. This role will support cross-functional projects involving the Network Operations Center (NOC), Security Operations Center (SOC), Infrastructure Operations, and Technology Strategy & Architecture, with occasional coordination with the Business Applications Team within the customer organization. The goal is to ensure projects are coordinated, cross-team impacts are understood, and delivery aligns with division priorities. The Technical Project Manager will directly manage all assigned projects and may also monitor and report on smaller cross-functional work efforts that are not full-scale projects. They will ensure visibility, consistency, and governance across the IT portfolio while bringing technical fluency, strong cross-functional coordination skills, and the ability to operate at both the execution level and with broader portfolio awareness. Example initiatives include business continuity planning, disaster recovery, IT Service Management (ITSM), SIEM implementation (log analysis and threat detection), multi-factor authentication (MFA), and endpoint management rollouts such as Intune configuration expansions. The ideal candidate brings strong project management fundamentals, technical fluency, and the ability to build relationships across teams and levels. They must be adaptable, able to step into complex technical efforts, track risks and dependencies, align stakeholders, manage vendors and project budget. They must bridge communication between technical and non-technical audiences and work across infrastructure, architecture, security, and operations. They must lead execution, adapt quickly, and move projects forward with minimal oversight.

Requirements

10+ years of project/program management experience in IT infrastructure, cybersecurity, or enterprise technical environments.
Proven ability to operate at both the project delivery and program oversight levels, managing multiple concurrent projects and dependencies.
Strong problem-solving and critical thinking skills; able to operate with minimal direction and drive resolution when gaps arise.
Technical fluency across infrastructure, security, networking, hardware, software, and enterprise architecture domains.
Skilled in cross-functional communication, including the ability to influence without direct authority and explain technical concepts to non-technical audiences.
Experience working across multiple IT functions, navigating cross-team dependencies, and balancing competing priorities.
Proficient in core PM practices including RAID tracking, milestone planning, charters, risk/issue management, and executive reporting.
Experience working with both internal technical teams and external vendors or service providers.
Ability to work effectively in both structured and ambiguous environments.
Proficiency in Microsoft Office Suite, MS Project, Visio, SharePoint, and Teams.
U.S. Citizenship Required

Nice To Haves

PMP, PgMP, or equivalent certification strongly preferred.
Experience in government or large enterprise IT environments.
Exposure to business continuity planning, disaster recovery, or hybrid cloud environments.
Familiarity with core infrastructure and security domains such as endpoint management, identity access control, threat detection/log analysis (SIEM), and enterprise networking.
Ability to bring structure to ambiguous project environments and drive clarity across diverse stakeholder groups.
Experience coordinating efforts across multiple operational or technical teams with overlapping priorities.
Experience working in matrixed, cross-functional environments and building stakeholder alignment across organizational boundaries.
Familiarity with Information Technology Service Management (ITSM) practices or frameworks (e.g., ITIL) is a plus.
Prior consulting experience valued.
Bachelor’s degree in Computer Science, IT, Information Systems, or a related field preferred.

Responsibilities

Program & Portfolio Oversight Maintain a consolidated view of all assigned IT initiatives, focusing on projects that span multiple technical and operational domains.
Assess and communicate cross-team impacts for assigned projects and programs across all IT areas.
Track interdependencies, risks, and resource conflicts across the portfolio; escalate to IT leadership for resolution.
Monitor resource capacity across IT teams to identify potential constraints or conflicts.
Maintain awareness of other projects in flight across IT and surface potential impacts or dependencies to assigned projects when identified.
Provide regular portfolio health updates to the PMO and IT leadership, including status, risks, issues, and decision needs.
Project Delivery & Execution Lead technical projects end-to-end, from initiation through completion, ensuring scope, schedule, and quality expectations are met.
Act as a central coordination point for projects involving overlapping domains or cross-functional dependencies.
Manage projects of varying complexity in both structured and high-ambiguity environments.
Develop and maintain project schedules, milestone plans, charters, and structured RAID logs.
Bring technical fluency to synthesize SME input and support informed, balanced decision-making.
Partner with Organizational Change Management resources to identify key stakeholders, assess change impacts, and support change planning for project implementations.
Integrated Coordination Across IT Teams Ensure IT teams work together on shared initiatives by coordinating across Infrastructure Operations, NOC, SOC, Technology Strategy & Architecture, Security, and Business Applications to align priorities and resources.
Define and communicate project goals and success criteria clearly at all levels.
Build trust and working relationships with cross-functional stakeholders to ensure engagement throughout the project lifecycle.
Bridge communication gaps between technical teams, operational staff, and leadership, explaining complex concepts in clear, practical terms.
Stakeholder Engagement & Governance Serve as a neutral coordination point between technical teams and operational stakeholders to ensure balanced priorities.
Support IT governance and escalation processes to keep initiatives aligned to strategic goals.
Vendor Management & Procurement Support Manage vendor relationships and oversee technical workstream deliverables.
Track milestones, ensure timely delivery, and address vendor escalations as needed.
Support procurement activities, including SOW development, contract renewals, and product/service evaluations.
Draft or contribute to Requests for Proposal (RFPs) as needed to support vendor selection and procurement processes.
Risk, Issue, & Change Request Management Identify risks early, implement mitigation strategies, and maintain visibility through structured RAID tracking.
Recognize when decisions or changes in one area impact others and proactively surface those impacts.
Coordinate change requests and decisions through IT governance processes.