Technical Project Manager (Voice AI)

Lavendo • Boston, MA

13d • $100,000 - $135,000 • Remote

About The Position

Our client is transforming how small businesses handle customer calls through an AI-powered voice system that works out of the box. Their platform answers calls 24/7, books appointments, and handles customer requests automatically, no coding or complex setup required. Founded by experienced entrepreneurs with deep expertise in AI and business operations, the company has built a solution that captures revenue businesses were leaving on the table, with over 1,000 customers already seeing results. As they scale across restaurants, dental practices, HVAC companies, cleaning services, and call centers, they're building a category-defining product in a massive, underserved market. Our client is on a mission to make enterprise-grade AI accessible to every small business owner, enabling them to capture every customer, reduce manual work, and unlock significant new revenue without complexity or friction. Their goal is straightforward: give every business the power to operate like a large enterprise, even if they're a solo operator or small team. As a Technical Project Manager, you will play a pivotal role in expanding our client's marketplace presence and Voice AI services. You will manage complex cross-functional projects with engineering, sales, and marketing teams, prioritizing marketplace opportunities such as AWS Marketplace, Google Cloud Marketplace, and industry-specific platforms. The position provides the autonomy to drive business cases, manage vendor onboarding, oversee compliance, and push projects from ideation to launch while optimizing post-launch performance metrics.

Requirements

• 4-6 years of experience in technical project management, product management, or a similar role
• Demonstrated success in managing cross-functional projects within engineering, sales, and marketing
• Strong technical understanding of APIs, platform integrations, and technical documentation
• Experience with project management tools (Asana, Jira, Monday, etc.)
• Excellent written and verbal communication; comfortable drafting marketplace applications and both internal and external documentation
• Ability to multitask efficiently and create structure in ambiguous environments.
• Ability to work from 7:00 AM to 4:00 PM ET

Nice To Haves

• Experience with AI/ML products, voice technology, marketplace/channel sales, or compliance frameworks (SOC 2, HIPAA, GDPR) is a plus
• PMP certification, startup experience, or Russian language fluency are all considered a plus

Responsibilities

• Research and evaluate marketplace opportunities across platforms like AWS Marketplace, Google Cloud Marketplace, HubSpot, and vertical-specific platforms
• Build business cases for marketplace prioritization based on market size, technical fit, and revenue potential
• Manage marketplace applications, including vendor onboarding documentation, compliance requirements, and partnership agreements
• Create and manage project timelines, dependencies, and milestones from application through launch
• Coordinate with engineering teams on technical integration requirements, API configurations, and testing
• Work with marketing on listing optimization, go-to-market materials, and launch campaigns
• Facilitate communication between stakeholders and resolve blockers quickly
• Drive projects to on-time completion while maintaining quality standards
• Establish and track KPIs for marketplace performance post-launch
• Document processes and create playbooks for repeatable marketplace expansion

Benefits

• Competitive base salary:
• Zone 1 (United States): $100,000-$135,000 USD per year
• Zone 2 (Europe): $50,000-$80,000 USD per year
• Zone 3 (LatAm): $35,000-$45,000 USD per year
• Remote-first flexibility; work ET hours on your terms
• Real decision-making authority with supportive leadership, you're trusted to get things done your way
• Join the hypergrowth company leading the Voice AI revolution in Silicon Valley
• Help democratize AI technology for millions of small and mid-sized businesses worldwide
• Execute high-stakes implementations that directly shape company growth and client success

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees