Technical Project Coordinator

Hitachi•Bland, VA

14h•Onsite

About The Position

Join Hitachi Energy and help shape outstanding customer experiences in a role where technical expertise meets meaningful impact. As a Technical Project Coordinator – Customer Success , you will play a pivotal part in ensuring smooth coordination of customer orders, delivering helpful technical guidance, and strengthening trusted relationships across our customer base. Every day, you’ll collaborate across teams, solve challenges with creativity, and contribute to delivering innovative energy solutions that power a more sustainable future. Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines. If you thrive in a fast-paced environment, enjoy connecting technical details with customer needs, and are motivated by opportunities to grow and contribute in new ways, this role offers the perfect blend of challenge, learning, and purpose. You’ll be joining a team committed to excellence, innovation, and continuous improvement—where your contributions truly make a difference. How You’ll Make an Impact Serve as a central point of contact for customers, responding to inquiries with accuracy and care. Coordinate and process new and revised orders using internal systems. Anticipate customer needs by applying strong listening and analytical skills. Translate technical requirements from customer specifications into actionable processes. Collaborate with Marketing, Finance, Engineering, Operations, and Quality teams. Manage backlog and ensure timely drawing submittals, returns, and product releases. Support resolution of customer issues through established processes. Participate in customer visits and training sessions (travel <10%). More About Us Hitachi Energy is committed to innovation, sustainability, and delivering real value for our customers and communities. You’ll collaborate with industry-leading experts and contribute to impactful, mission-driven projects. We offer continuous learning, professional development, and opportunities for long-term career growth.

Requirements

Bachelor’s degree in Engineering, Business, or related field (or equivalent experience).
Experience in customer support, project coordination, or technical sales.
Understanding of electrical power equipment and system design fundamentals.
Familiarity with estimating, costing, and related business processes.
Strong communication and problem-solving abilities.
Proficiency with a variety of computer systems and applications.

Responsibilities

Serve as a central point of contact for customers, responding to inquiries with accuracy and care.
Coordinate and process new and revised orders using internal systems.
Anticipate customer needs by applying strong listening and analytical skills.
Translate technical requirements from customer specifications into actionable processes.
Collaborate with Marketing, Finance, Engineering, Operations, and Quality teams.
Manage backlog and ensure timely drawing submittals, returns, and product releases.
Support resolution of customer issues through established processes.
Participate in customer visits and training sessions (travel <10%).