Technical Project Analyst
About The Position
Our premier firm helps clients resolve their business disputes in an efficient, streamlined, and cost-effective manner. Over many decades of experience, the partners and professional staff of JB have become known for a unique combination of corporate sophistication and genuine approachability. The Technical Project Analyst will be responsible for: Assessing project scope prior to project initiation Meeting with subject matter experts as project work commences Developing, testing and implementing technical changes required for workflow automation within our case management software Completing routine maintenance within our case management software Deploy changes in production including creating end-user job aids, PowerPoint presentations, standard operating procedures and in person or virtual training classes Maintain project and testing documentation Work with staff to roll out changes using job aids, PowerPoint presentations, virtual and in-person meetings and side-by-side training Working with other departments to complete root cause analysis of issues that occur as a result of a software or workflow change and determine and complete a remediation plan to resolve the issue Attending calls with vendors and clients to discuss projects
Requirements
- Has experience working with a project team (does not need to be a PM)
- Will be required to commute to downtown Cleveland Monday through Friday
- Is a "doer" - someone who will want to help and get projects done, not necessarily coordinate those projects
- Has an eye for detail
- Is a team player
- Has a go with the flow personality
- College degree is preferred
- Prior experience deploying changes through a formal change management process
- Prior experience as a software subject matter expert is preferred
- Basic programming skills using a variety of languages
Nice To Haves
- College degree is preferred
- Prior experience as a software subject matter expert is preferred
Responsibilities
- Assessing project scope prior to project initiation
- Meeting with subject matter experts as project work commences
- Developing, testing and implementing technical changes required for workflow automation within our case management software
- Completing routine maintenance within our case management software
- Deploy changes in production including creating end-user job aids, PowerPoint presentations, standard operating procedures and in person or virtual training classes
- Maintain project and testing documentation
- Work with staff to roll out changes using job aids, PowerPoint presentations, virtual and in-person meetings and side-by-side training
- Working with other departments to complete root cause analysis of issues that occur as a result of a software or workflow change and determine and complete a remediation plan to resolve the issue
- Attending calls with vendors and clients to discuss projects
Benefits
- health insurance
- life insurance
- short and long-term disability
- paid vacataion/sick time
- 401(k) with company match
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
