Technical Analyst
About The Position
• Resolve escalated technical issues across hardware, software, applications, and network systems • Assist with day-to-day administration of Microsoft 365, Entra ID, Intune, Windows Server, and backup systems • Write scripts to automate routine tasks and reduce manual work • Apply AI-assisted tools thoughtfully to improve how we monitor and respond to issues • Support IT projects by owning specific tasks and keeping documentation current • Partner with departments across our restaurant, hotel, and healthcare divisions to solve technology problems • Identify process improvement opportunities and bring real solutions to help us better every day.
Requirements
- 3+ years of experience in technical support, systems administration, or a related IT role
- Working knowledge of Microsoft 365: Exchange, Teams, SharePoint, Entra ID basics
- Solid infrastructure fundamentals: TCP/IP, DNS, Windows Server, virtualization, backups
- Automation and scripting experience: able to develop, modify, and troubleshoot scripts to support system and operational tasks.
- Familiarity with Intune or endpoint management tools
- Curiosity about AI and automation tools, and how to apply them practically
- A bachelor’s degree in IT or Computer Science is preferred; relevant experience and certifications are equally considered
- Someone who works well on a small team, communicates clearly, and takes ownership without needing constant direction
Responsibilities
- Resolve escalated technical issues across hardware, software, applications, and network systems
- Assist with day-to-day administration of Microsoft 365, Entra ID, Intune, Windows Server, and backup systems
- Write scripts to automate routine tasks and reduce manual work
- Apply AI-assisted tools thoughtfully to improve how we monitor and respond to issues
- Support IT projects by owning specific tasks and keeping documentation current
- Partner with departments across our restaurant, hotel, and healthcare divisions to solve technology problems
- Identify process improvement opportunities and bring real solutions to help us better every day.
Benefits
- Medical, dental, vision, paid time off, and 401(k) with company match.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
