Technical Program Manager, Ring & Blink CS Technology Enablement

Amazon • Hawthorne, CA

1d

About The Position

The Ring and Blink CS Technology Enablement team is looking for a Technical
Program Manager to support vendor operations, contractor administration,
document management, scrum processes, and technology stack management across
both the Ring and Blink organizations. The ideal candidate will be
detail-oriented, organized, and capable of managing multiple operational
workstreams while collaborating cross-functionally in a fast-paced environment.

This role will be responsible for overseeing 3P SaaS contract renewals, purchase
orders, and invoice management, as well as managing contractor permissions,
onboarding, offboarding, and administrative oversight for applications such as
Amazon Connect, Twilio, and Avoxi. You will own document management and
governance for the team, ensuring all information is accurate, organized, and up
to date. Additionally, you will partner closely with Finance to maintain clear
documentation and spending tracking for all vendor-related expenses. This role
will also serve as a backup for the team's scrum process, requiring strong
fluency in Agile and Scrum methodologies as well as expertise in Jira and
Confluence.

While not directly responsible for security, compliance, and risk management
decisions, this role will support the administrative functions of these
processes, help shepherd team members and stakeholders through security and
privacy reviews, and drive escalations when timelines are impacted by review
delays. You will need a solid understanding of Amazon's security, privacy,
legal, and operational standards to effectively support these critical
workflows.

The ideal candidate is proactive, highly organized, and has strong attention to
detail. You are comfortable managing vendor relationships, tracking contract
timelines, and ensuring administrative processes run smoothly. You embrace
innovation and actively seek opportunities to leverage AI tools and automation
to drive efficiencies across your areas of responsibility. You have hands-on
experience facilitating scrum ceremonies and managing sprint workflows. You can
identify issues before they become problems and communicate effectively with
stakeholders at all levels.

Requirements

• 2+ years of technical program management experience
• Experience in agile/scrum or related collaborative workflow, or experience in technical support
• Experience with supplier or vendor relationship management
• Experience prioritizing and managing multiple responsibilities
• Experience developing policies and supporting documentation
• Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)
• Strong fluency with Atlassian Suite (Jira and Confluence), including backlog management, sprint tracking, and documentation
• Experience with purchase order and invoice processing
• Strong attention to detail and follow-through

Nice To Haves

• Bachelor's degree in a relevant field or equivalent work experience
• PMP certification, or SCRUM/Agile, SAFe certification
• 1+ years of contact center experience
• Experience with AI/ML technologies
• Experience with AWS and technology as a service (IaaS, SaaS, PaaS)
• Experience with Amazon Connect, Twilio, Avoxi, or similar platforms
• Familiarity with procurement and finance processes, including budget tracking and spend management
• Track record of process improvement and automation

Responsibilities

• Leverage AI tools and automation to drive efficiencies across all areas of responsibility
• Identify opportunities to streamline and improve operational processes through technology and automation
• Explore and implement AI-driven solutions for document management, reporting, and administrative tasks
• Stay current on emerging AI capabilities and recommend adoption where appropriate
• Manage end-to-end 3P SaaS contract renewal process, including tracking renewal timelines, coordinating with vendors, and ensuring timely execution
• Process and track purchase orders and invoices, ensuring accuracy and timely payment
• Maintain clear documentation of all vendor transactions and spending in partnership with Finance
• Track and report on vendor spend, contract status, and budget utilization
• Collaborate with Finance, Procurement, Legal, and IT teams to ensure compliance with company policies
• Oversee contractor lifecycle management including permissions, onboarding, offboarding, and access management across supported applications
• Maintain administrative oversight for Amazon Connect, Twilio, Avoxi, and other 3P SaaS platforms
• Maintain accurate records and audit trails for all vendor and contractor activities
• Track and report on contractor headcount and access permissions
• Ensure all team documentation, wikis, and knowledge bases are accurate, organized, and up to date by establishing and enforcing documentation standards, naming conventions, and organizational structures
• Conduct regular audits of team documentation to identify gaps, outdated content, and areas for improvement
• Develop and maintain process documentation, operational runbooks, and standard operating procedures
• Serve as backup scrum master for the Tech Enablement team, facilitating ceremonies as needed including daily standups, sprint planning, sprint reviews, and retrospectives
• Maintain and groom team backlogs in Jira, ensuring tickets are properly categorized, prioritized, and contain accurate information
• Create and maintain Confluence spaces, pages, and templates to support team collaboration and documentation needs
• Help remove impediments and escalate blockers to ensure team productivity
• Develop and maintain a solid understanding of Amazon's security, privacy, legal, and operational standards (including Shepherd, ASR, Kale, TPS, and Privacy certification processes)
• Support the administrative functions of security and compliance processes, including tracking submissions, maintaining documentation, and monitoring review status
• Shepherd team members, stakeholders, and vendors through security and privacy review processes, providing guidance on requirements and expectations
• Proactively escalate to leadership when project timelines are at risk due to security and privacy review delays
• Maintain documentation of security and compliance requirements, processes, and lessons learned while identifying gaps or inefficiencies and recommending improvements
• Coordinate with Security and Privacy teams to ensure timely responses and resolution of outstanding items

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level