Sr. Security Engineer - Customer Service Support, Ring and Blink CS Security Program

Amazon • Hawthorne, CA

22h

About The Position

We are seeking an experienced Security Engineer III to lead critical security
infrastructure initiatives across our organization. In this role, you will own
the design and architecture of security solutions that protect millions of Ring
and Blink customers while enabling our support teams to operate efficiently and
securely. You will tackle ambiguous, large-scale security challenges where
customer needs are defined but security strategies must be established from the
ground up.

Ring Blink Customer Support Security (RBCS CSSec) protects customer trust by
strengthening Security, Privacy, Compliance, and Fraud posture across Ring and
Blink Customer Support. We investigate sensitive escalations, analyze telemetry,
determine root causes, and drive fast resolution for unauthorized access or
anomalous device behavior. Partnering with engineering, security, fraud, legal,
and product teams, we ensure rigorous case handling and risk reduction. We
provide governance, audit readiness, fraud prevention, secure workstation
compliance, and cross-functional program delivery through scalable mechanisms,
SOPs, automation, and roadmaps to keep our organization compliant, efficient,
and growth-ready. A big part of your day is meeting with solution architects and engineering
teams, reviewing technical designs and providing security guidance. Where time
allows, you'll volunteer for and conduct ASR reviews, evaluating new systems
against security standards. Throughout all of this, you will mentor, and
delegate some of the work listed above to junior security engineers. You will
also work on projects like engineering employee-facing security solutions
(including AI)—tools that make it easier for support teams to work securely
without friction.

Requirements

• 4+ years of non-internship background in troubleshooting systems issues, analyzing logs, or automating complex tasks using command line tools experience
• 5+ years of work in identifying security issues and risks, and developing mitigation plans experience
• 4+ years of (non-internship) scripting, programming, and security code review in common programming languages experience
• Knowledge of at least two of the following programming languages: Scala, Java, Python, C/C++, or Go
• Experience (non-internship) in scripting, programming, and security code reviewing in a common programming language
• Experience (non-internship) in troubleshooting systems issues, analyzing logs, or automating complex tasks using command line tools
• Experience working in identifying security issues and risks, and developing mitigation plans
• Experience (non-internship) in industry-based security vulnerabilities identification, attack patterns, and remediation techniques
• Experience as a mentor, tech lead or leading an engineering team

Nice To Haves

• Experience applying threat modeling or other risk identification techniques or equivalent
• Experience with security in service-oriented architectures/microservices and web services

Responsibilities

• Design and implement security frameworks, detection systems, and automation platforms across Ring and Blink Customer Support.
• Build Splunk-based security detections, monitoring dashboards, and investigative tools.
• Architect unified security intelligence platforms consolidating insights from Incident Response, Adversarial Threat, Insider Threat, Fraud, and Loss Prevention.
• Develop AI-powered solutions including risk scoring, automated threat detection, and intelligent response mechanisms.
• Lead security review processes establishing streamlined "golden pathways" for application security assessments.
• Partner with AppSec, Product Security, and Engineering teams to certify technology projects.
• Drive consensus across stakeholder groups and mentor security engineers organization-wide.
• Design security compliance frameworks meeting Amazon standards and regulatory requirements (CCPA, GDPR, FTC).
• Build automated compliance tracking with real-time visibility.
• Create identity and access management mechanisms with audit-ready controls.
• Centralize security controls and create reusable patterns.
• Proactively design security controls for emerging technologies.
• Translate complex risks into actionable recommendations balancing business needs, customer experience, and security requirements.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed