Technical Program Manager

IDeaS•Edina, MN

1d•Hybrid

About The Position

Passionate people. Loyal clients. Leading solutions. With a rich culture of creative collaboration and professional growth, IDeaS’ team members build successful careers with us. IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we’re working, our teams come together to create leading revenue management solutions that accelerate our clients’ growth through revenue optimization. Now we just need you! Must be local to Minnesota and have the ability to be in the office at least three days per week. The Technical Program Manager (TPM) leads the execution of complex technical initiatives across multiple engineering teams. This role ensures alignment between technical execution and business objectives, manages dependencies, and drives delivery excellence across the product lifecycle. Ability to rapidly build deep understanding of IDeaS products, technology, and architecture, and apply this knowledge to define and structure programs and projects—often in areas with no existing precedent or playbook. Must be comfortable navigating ambiguity, identifying gaps, and shaping new delivery frameworks that align with strategic goals and client needs. May serve as a Project Manager in one or more Development or Product Management projects.

Requirements

5–10 years of experience in technical program or project management.
Strong understanding of software development lifecycle (SDLC), agile methodologies, and both cloud-native and more traditional software as a service architectures.
Proven ability to manage multiple complex programs simultaneously.
Excellent communication, leadership, and stakeholder management skills.
Experience with tools like Jira, Confluence, Smartsheet, or equivalent.
Bachelor’s degree in Computer Science, Engineering, or related field; PMP or Agile certification is a plus.

Nice To Haves

SaaS, enterprise software, or platform development background.
Familiarity with distributed systems, microservices, and integration workflows.
Experience in client-facing delivery environments or technical onboarding.

Responsibilities

Drive large-scale technical programs from concept through delivery.
Coordinate across multiple engineering, product, QA, and infrastructure teams.
Define program scope, goals, and deliverables that support business objectives.
Ensure deliverables, scope and milestone are reflected and updated in Jira or other relevant project management tools.
Develop detailed program plans, schedules, and resource allocations.
Track progress against milestones and KPIs; manage risks and issues.
Where appropriate track deliverables against client-facing billing and delivery milestones.
Report status updates to Development and Product leadership.
Communicates updates to client Program/ Project managers where appropriate.
Maintain transparency through dashboards, reports, and stakeholder updates.
Facilitate communication between Software Development/ Engineering, Technology, Product Management, and client-facing teams.
Comfortable recognizing when to and facilitating pulling team members together to align and plan solutions to roadblocks or cross-functional challenges arising.
Coordinate updates from each workstream lead and ensure workstream leads are tracking and reporting on progress.
Align technical efforts with product strategy and customer needs.
Lead cross-team syncs and technical reviews to ensure alignment.
Understand system architecture, APIs, cloud infrastructure, and integration workflows.
Partner with Product Managers and Engineering leads to estimate work, define milestones, and manage technical dependencies.
Identify and mitigate technical risks early in the development cycle.
Communicate regularly with senior leadership on program status and escalations.
Manage expectations across internal and external stakeholders.
Ensure client visibility and alignment on delivery timelines and scope.