Technical Program Manager – Salesforce Platform, Data Center Supply Solutions

Amazon • Seattle, WA

1d

About The Position

AWS Infrastructure Services owns the design, planning, delivery, and operation
of all AWS global infrastructure. In other words, we're the people who keep the
cloud running. We support all AWS data centers and all of the servers, storage,
networking, power, and cooling equipment that ensure our customers have
continual access to the innovation they rely on. We work on the most challenging
problems, with thousands of variables impacting the supply chain — and we're
looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply
chain specialists, security experts, operations managers, and other vital roles.
You'll collaborate with people across AWS to help us deliver the highest
standards for safety and security while providing seemingly infinite capacity at
the lowest possible cost for our customers. And you'll experience an inclusive
culture that welcomes bold ideas and empowers you to own them to completion.

The Data Center Supply Solutions team seeks a Technical Program Manager to own
and evolve our Salesforce platform strategy. This role sits at the intersection
of enterprise technology and large-scale infrastructure operations, driving the
programs that enable our supply chain and operational teams to work smarter and
faster. You'll partner with engineering, operations, and business stakeholders
to deliver Salesforce-based solutions that scale with the demands of AWS global
infrastructure.

About the team
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted
cloud platform. We pioneered cloud computing and never stopped innovating —
that's why customers from the most successful startups to Global 500 companies
trust our robust suite of products and services to power their businesses.

Inclusive Team Culture — AWS values curiosity and connection. Our employee-led
and company-sponsored affinity groups promote inclusion and empower our people
to take pride in what makes us unique. Our inclusion events foster stronger,
more collaborative teams. Our continual innovation is fueled by the bold ideas,
fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth — We're continuously raising our performance bar as
we strive to become Earth's Best Employer. That's why you'll find endless
knowledge-sharing, mentorship, and other career-advancing resources here to help
you develop into a better-rounded professional.

Work/Life Balance — We value work-life harmony. Achieving success at work should
never come at the expense of sacrifices at home, which is why we strive for
flexibility as part of our working culture. When we feel supported in the
workplace and at home, there's nothing we can't achieve.

Requirements

• 3+ years of technical product or program management experience
• 2+ years of software development experience
• 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• Experience communicating and presenting to senior leadership

Nice To Haves

• 3+ years of working directly with engineering teams experience
• Bachelor's degree in engineering, computer science or equivalent

Responsibilities

• Own end-to-end program delivery for Salesforce platform initiatives across Data Center Supply Solutions, managing scope, schedule, dependencies, and quality from inception through launch and operation
• Partner with business stakeholders, Salesforce developers, and platform engineers to translate operational requirements into scalable CRM solutions and workflows
• Drive cross-functional alignment across engineering, operations, finance, and supply chain teams to ensure Salesforce capabilities meet evolving business needs
• Identify and mitigate technical and operational risks across concurrent programs, escalating blockers and driving resolution with urgency
• Define and track KPIs and SLAs for platform health, adoption, and delivery performance, reporting program status and recommendations to senior leadership
• Establish governance frameworks and best practices for Salesforce platform development, release management, and data quality
• Evaluate the existing Salesforce landscape and technical debt, identifying opportunities to consolidate, modernize, or extend platform capabilities
• Lead vendor and partner coordination where applicable, ensuring delivery commitments are met and aligned with AWS standards for security and compliance
• Champion process improvement across the team, building repeatable program management practices that scale as the organization grows

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level