Technical Program Manager, Manufacturing Training
About The Position
Zoox is scaling manufacturing and service operations to prepare for the commercial deployment of our autonomous mobility service. As we ramp vehicle production and elevate operational readiness across sites, our manufacturing teams must be trained, certified, and fully equipped to support the fleet at scale. We are seeking a Technical Program Manager (Manufacturing Training & Coordination) who will support the training lifecycle for manufacturing roles. This role will drive workforce competency development, define and maintain training standards, and ensure that every technician, lead, and supervisor is trained to build, diagnose, and service vehicles safely and consistently. This is not just a program management role. It requires someone who can partner deeply with the technical writers, technicians, warehouse associates, and SMEs â while also being hands-on in designing training systems, delivering workshops, building curricula, and enabling a culture of continuous learning across Manufacturing Operations.
Requirements
- Bachelor's degree in Engineering, Operations, Industrial Technology, Learning & Development, or related field
- 5+ years of experience in manufacturing, operations, training development, or technical program management
- Proven experience building technical training programs, including competency frameworks, skill certification systems, and hands-on training delivery in manufacturing or engineering environments
- Skilled in developing high-quality training content, such as SOPs, job aids, assessments, and multimedia learning materials
- Strong program management skills with experience coordinating large-scale, cross-functional initiatives
- Excellent written and verbal communication skills, including the ability to simplify complex technical processes into teachable content
Responsibilities
- Lead job analysis and competency design by developing role-based skill maps, certification levels, and capability matrices across all manufacturing teams
- Define and oversee training content strategy, guiding technical writers, engineers, and SMEs in creating and maintaining SOPs, job aids, assessments, multimedia content, and simulation-based training
- Ensure training accuracy and compliance by aligning all materials with the latest process updates, PFMEAs, quality requirements, work instructions, and safety standards
- Develop and execute train-the-trainer programs, equipping leads and supervisors to deliver consistent, high-quality hands-on instruction; directly facilitate technical and instructional training sessions as needed
- Analyze training gaps, process deviations, and quality issues, translating insights into updated training plans; establish KPIs, dashboards, and audit-readiness metrics to measure training effectiveness and operational impact
- Manage a centralized training calendar and cross-facility coordination, ensuring scheduling across shifts and communicating program status, risks, and readiness to manufacturing and leadership teams
Benefits
- paid time off (e.g. sick leave, vacation, bereavement)
- unpaid time off
- Zoox Stock Appreciation Rights
- Amazon RSUs
- health insurance
- long-term care insurance
- long-term and short-term disability insurance
- life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
1,001-5,000 employees
