Technical Program Manager II (Full-Time) - United States

Cisco•San Jose, CA

About The Position

The Technical Program Management (TPM) function is the vital bridge between technology and business stakeholders. Our mission is to realize Cisco’s vision of an autonomous, AI-driven enterprise through disciplined execution, stakeholder alignment, and value delivery. You will join a high-impact team driving the adoption of AI process initiatives across the global enterprise. We’re looking for someone who is a strategic thinker, capable of translating high-level business needs into actionable platform outcomes. You are an AI enthusiast with a strong understanding of AI and machine learning lifecycles and how they differ from traditional software development. You excel as a change agent, driving adoption in complex, matrixed environments, while also being highly detail-oriented and organized, ensuring no detail is missed in project plans or documentation. You are a clear and effective communicator, able to articulate project status and technical blockers to both technical and non-technical stakeholders. Additionally, you are process-driven and enjoy building and following SOPs to improve team efficiency.

Requirements

Completion within the past 3 years, or current enrollment with expected completion within 12 months, of a certification or degree program (e.g., Associates, Apprenticeship, Boot Camp, or Certification in a specialized program + 3 years of relevant experience, High School Diploma + 4 years of relevant experience, Bachelors + 2 years of relevant experience) or Masters + 0 years of relevant experience. Relevant experience includes project management, program management or software development settings.
Experience in project coordination, technical documentation, or business analysis.
Proficiency in JIRA, Smartsheet/Project, and collaborative documentation tools.
Expertise in Agile methodologies, JIRA, and program management frameworks.

Nice To Haves

Good internship experiences or past work experiences in corporates settings preferred.

Responsibilities

Manage the end-to-end SDLC/PLC for complex AI solutions, ensuring all artifacts (PRDs, SDLC checklists) meet Cisco’s development standards.
Execute on and refine the "Ways of Working" guide, deprecating legacy processes in favor of AI-driven workflows.
Create and maintain core artifacts, including RACI matrices, handover checklists, and meeting cadences.
Maintain KPI dashboards (WAU, Automation %, Time-to-Value) and prepare weekly tactical reports for leadership.
Act as the point of contact for the "Voice of the Customer" (VOC) loop, triaging issues versus feature requests in the issue tracker.
Support the execution of advocacy events, such as Hackathons, workshops, and AI Champion training sessions

Benefits

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
grants of Cisco restricted stock units
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
paid year-end holiday shutdown
4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees (non-exempt)
flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (exempt)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
annual bonuses (for non-sales roles)
performance-based incentive pay (for sales plans)