Technical Service Representative Eastern United States
About The Position
The Technical Service Representative provides hands‑on installation, monitoring, and field testing of Potters products while delivering technical support to customers and the sales team. Contributes expertise through participation in technical committees and prepares clear, informative reports that support product performance, customer satisfaction, and internal decision‑making. What you will be doing: Travel to customer sites to install PI products, applications and/or equipment as well as monitor/ensure proper usage. Use instruments and knowledge to evaluate proper usage of PI products. Maintain well written technical notes and prepare technical articles and data sheets promoting the sale of products and enhance Potters image as an industry leader. Perform product technical development by field-testing products, reporting results and providing recommendations that lead to customer solutions. Evaluate competitive samples and assist in preparing product specifications in support of selected industry/associations. Attend and lead technical committees, publish reports, as well as give technical presentations Provide technical support to Potters sales group and customers. Participate in sales development efforts. Help drive sales growth.
Requirements
- B. S. degree in a Technical discipline
- Minimum of one (1) year experience in technical support
- Ability to organize and analyze data; strong mechanical aptitude and strong ability to generate and publish reports for internal and external customers.
- Full understanding of experimental design, statistical analysis and relevant analytical laboratory methodology.
- Strong project planning and organizational skills.
- Strong interpersonal, written, verbal, computer and problem solving skills.
Responsibilities
- Travel to customer sites to install PI products, applications and/or equipment as well as monitor/ensure proper usage.
- Use instruments and knowledge to evaluate proper usage of PI products.
- Maintain well written technical notes and prepare technical articles and data sheets promoting the sale of products and enhance Potters image as an industry leader.
- Perform product technical development by field-testing products, reporting results and providing recommendations that lead to customer solutions.
- Evaluate competitive samples and assist in preparing product specifications in support of selected industry/associations.
- Attend and lead technical committees, publish reports, as well as give technical presentations
- Provide technical support to Potters sales group and customers.
- Participate in sales development efforts.
- Help drive sales growth.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
101-250 employees
